Major updates to Spy

We've just released some great updates to Spy. We made a 5 minute screencast explaining everything, so watch that, or read more below the video embed.

The biggest thing you'll notice is the new map, which adds a lot of life to Spy. Each dot on the map represents a visitor on your site right now. As visitors come and go, dots will appear and disappear.

When a visitor performs an action, a popup box will display next to them on the map with more details. The map can be zoomed in for greater detail, and the popup boxes will also have more detail in this view.

The popular data box is now on its own as well, instead of being part of the action stream. Previously you had to choose between seeing the actions or seeing the popular data. Now you can see both at once.

If you click any item in this box, it will apply a filter that applies to everything Spy, including the map. However, one change we made is that the visitors online figure at the top now always displays the global value, rather than relative to the visitors. We thought it was neat to have that value relative to the filters but it caused too much confusion, particularly when a filter for just one visitor was applied.

The visitors sidebar at the bottom now includes the time they arrived by default (before you could only see it when you zoomed in on them), and it also shows you how many actions they have performed so far, which helps find the most active visitors, which are typically more interesting to watch.

Let us know what you think!
25 comments |   Jul 20 2009 4:25pm

Recent updates to Clicky

We've silently been releasing new features and bug fixes over the last 2 weeks. I wanted to let everyone know about the recent changes, because it's doubtful anyone has noticed all of them.


  • Official support for goals with outbound links or sub-domains

  • "More than once" goals. By default, any goal can only be completed once per visitor. For certain types of goals, this may not make sense. Now there is an option to allow a goal to be completed as many times as it actually happens for an individual visitor.

  • The main goals page can now be sorted by column (e.g. sort by best conversion rate, most revenue, etc)

  • Goal and revenue data now show up in "the basics" dashboard module, as well as when filtering visitors

Visitor filtering

  • More data available up front. When applying filters, we've always shown you summary data (the exact same data that's in "the basics"), but to get more data you had to choose a drop down menu to view e.g. top countries for the filtered visitors. Now we show you top referring domains and top searches by default, as we feel that's the most important data to most people, but you can choose from a menu to view other data as well. We'll add a preference in the future to permanently set which data you want to view by default.

  • "Prettier" additional data. When viewing additional data before, it was a custom coded, fairly generic table. Now it's being sent through the same functions that create most of our graphs so it looks a lot better:

  • Bug fix: Viewing "top links" for filtered visitors now excludes search engine referrers.
  • Bug fix: Comparing one visitor segment to another was broken, now it's fixed.

Other changes

  • We now track daily values for actions types seperately (page views, downloads, outbound links, and clicks). You can see the daily values in "the basics" dashboard module, click the "expand" link. (Note: Since we only track additional action types for paying members, this link will only show up if you have a premium account).

  • Our new homepage is up, including the testimonials you all gave us back in April.

  • There's always been an option to hide ISP's in the visitors list. There's now an option to also hide them in the main hostname/organization pages. This is available in your site preferences.

  • Tracking code now has automatic support for SSL pages. This probably doesn't affect many existing users as they have already installed the secure tracking code if needed, but we receive quite a few emails from people who ask why our tracking code generates warnings in MSIE when used on secure pages. This was always caused by using the "normal" tracking code, instead of the secure version. So, now we've changed it so it works out of the box with both secure and insecure pages without having to worry about using the "right" code, because now there's just one code! If you want to use this, grab a fresh copy of the tracking code from your preferences.

  • Fixed a bug with the API that created some data formatting errors when mixing different types together (e.g. tally and popular data, or visitors-list and popular data, in the same request).

  • API requests for "visitors-list" now include the landing page for each visitor.
4 comments |   Jun 22 2009 7:10pm

Announcing, a new micropayment service from the creators of Clicky

We're just pleased as punch to announce the launch today of, a new micropayment service from the same team behind Clicky Web Analytics.

There have been countless micropayment systems developed over the years, and they all have one thing in common: Serious Fail. They are too complex, both for a site to integrate, and for a visitor to use. But micropayments have become a hot topic again, with many major sites closing down because their sole revenue source - ads - just doesn't pay the bills.

We saw an opportunity here and jumped at it. We already monitor sites with Clicky, and we got to thinking - what if there was a micropayment service that worked the same way? Users pay a monthly fee into the Contenture pool, then we monitor what sites they go to, and automatically distribute each user's money to those sites every month based on how often that user visited the site. This makes for a completely seamless experience, and we believe it's one that will finally bring micropayments to the masses.

So why would a user pay for Contenture? That's where the second feature of Contenture comes in - premium microservices. Contenture lets you offer exclusive features to paying Contenture members, such as removing ads, giving exclusive access to certain content (e.g. /archives/), giving priority access to new content, commenting privileges, and more. All of these features are optional though, which brings up the question: Why would you not install Contenture on your site? By just putting a piece of Javascript on it, you will automatically make money from every paying Contenture user who visits your site, even if you never enable any premium feature.

Every new paying user benefits the entire system. For this reason, Contenture has an affiliate system, like Clicky does. For every new paying user that signs up through your link, we'll pay you $1. But as a special promo to Clicky users, we're going to offer you double that affiliate rate for a full year. When you register, just enter in "clicky" in the promo code section. The first 100 accounts that sign up with this code will get the special affiliate rate.

We plan to integrate Contenture fully into Clicky in the very near future, as an alternative payment method. We will also be disabling ads on Clicky for free accounts that sign up for a paying Contenture account.

So what are you waiting for? Go register for Contenture, and let the Micropayment Revolution begin!
11 comments |   May 26 2009 12:49pm

Do us a favor?

Kaspersky is an anti-virus and "online security" software suite. They have decided that is a malicious tracking service and have blocked access to it for anyone using their software. I have contacted them more than once and they refuse to acknowledge the problem and just send me generic form responses about the steps I need to take if I'm having problems accessing the internet. However, I have been contacted by at least 10 unique users who have pinned down the problem to their software. When they disable it, suddenly they can access Hmm, amazing coincidence, that.

I figure, if they suddenly get a bunch of support requests specifically for problems with, maybe they'll fix it. It doesn't matter if you actually use this product, we're just asking you to submit a support request for this problem. Tell them you use their online security software and when it's enabled you are unable to access, but you can access all of the other sites you regularly visit, and when you disable their software, you can then access

We're very thankful to any of you who are able to help us out with this issue. It is a serious issue, as this product has a fairly large install base.

Consider this a birthday gift from you to me. I turned 31 today and I'm feeling awfully old. :(
32 comments |   May 19 2009 9:48am

Twitter Mania - the best update we've ever released

If you are a Twitter user, or at least understand the value of the data that's available from their real time search engine, this update should blow you away.

We use Twitter to heavily monitor what our competitors are saying, and what other people are saying about them. Amongst other things. You can get any search result from Twitter via RSS, which is handy, but it's just a raw stream. I've wanted to summarize this data for a while now so I had it all in one place and could easily sort through it. I'm not a fan of any of the tools currently available, so I decided to bake one right into Clicky.

Twitter brand monitor

Hence, Twitter brand monitor is born. I don't think much explanation is needed. Everything in the familiar dashboard boxes summarizes all of the Tweets at the bottom, and clicking on any of them will filter the Tweets by that criteria. You don't need to run a business or have "competitors" to find this tool useful. Use it to monitor any topic you want!

Try out the demo here


One feature request we get quite a bit is some kind of alert system. The typical alert system is via email. Boring! I mean sure, we did that, but we also took it a step further and can send you alerts straight to your Twitter account. (You will need to follow getclicky to receive alerts, however, as they are sent via Direct Message). We use the shortest links possible to link you straight to the session ID for this visitor, so they fit perfectly within the 140 char limit.

The alert system is fairly basic right now (you can only setup alerts for searches, referrers, goals, and campaigns) but we plan to add more options in the near future. Namely, alerts on tweets, custom data, downloads, outbound links, and page views. You can setup alerts in your site preferences.

Hourly data

One thing you may have noticed from the first screenshot is hourly data. Yes, we are now tracking hourly figures for certain types of data: visitors, actions, and tweets. This has been a huge request as well. Any time you are viewing a single date, and the data you are viewing supports hourly data, it will default to showing you that date, as well as the day before for comparison's sake. We already programmed it to use your dashboard pref to compare vs 7 days ago by default if that is your preference, but we don't yet have 7 days of data - so this doesn't happen automatically just yet.

UPDATE There is now a dashboard preference to disable showing hourly data by default. I think defaulting to hourly data makes sense for most people though, since Clicky is more about the "right now" than anything else.

Other tidbits

- Twitter monitor is a Pro-only feature. It sucks up a lot of bandwidth and space, analyzing and storing all of those Tweets. Alerts are currently Pro-only as well although we do want to offer that to everyone. We're going to be monitoring the alert system to make sure its resource usage isn't too high. If all seems well, we'll release it to everyone. Currently, any alert will max out at 100 per day, as we don't want to spam Twitter or your email servers.

- The Twitter monitor has a dashboard module as well, although it only shows you the total values for each search you have setup. You have to click through to each of them to see all the details. This basic data is also available via the API (type=tweets) and email reports.

- There was a bug with the API that was returning the incorrect "unixtime" value. This has been fixed. Your application may require an update if you were relying on this value.

- Many of you informed us of this post on the Google Analytics blog. They are messing with referring URLs again. We've already implemented a fix, although it wasn't live until just now. Hopefully you won't be seeing many more referrals from just "" anymore.

- Replying to Tweets directly from Clicky - this will be coming soon. It didn't make it into the initial release.

- When viewing your Twitter search results, keep in mind that the summary data is only for the date you are looking at, which defaults to today. So if the search you have setup is fairly low traffic (e.g. averages just a few hits a day), changing the view to 7 days or 30 days will give you a better overall view of activity.

UPDATE Reply and Retweet icons have been added in the tweets list, next to each one. However these simply link to with the appropriate params to do as requested. A future release, we'd like to integrate that directly into our service, but that will require a bit of work to make it sexy. It will also require us to store your password in our database, which we don't really want to do.

Also, when viewing one of your searches, if there are more than 100 tweets, you can now view "next page". I don't know how I managed to leave that off the initial release :)
19 comments |   Apr 23 2009 2:27am

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