Account changes, rewards for the early birds

Changes to premium accounts!

We have recently added a new level of premium that we are calling "Pro", which is now an option alongside the existing premium account, that we are now calling "Blogger". The Pro account includes support for up to 10 web sites and 50,000 daily page views (total), as well as some additional features (SSL, API, Data export, and no sponsors - note that API and Export are not yet available though - works in progess!). The Blogger account has been changed to allow up to 3 sites included in the base price, instead of charging on a per site basis.

As a huge "THANK YOU WE LOVE YOU!" to all the early birds who showed their support for us before May 11 (when this new account became available), you have all been given free upgrades to either "true" Pro accounts, or a special account we have created just for you that includes all of the Pro features except for the "10 sites" part (you get 3 instead). Which one you got depends on how much you originally paid. We had to make this distinction because everyone has paid different amounts depending on how many sites they had, and we want the higher spenders to feel they're getting their money's worth. Either way, everyone is getting more than they originally paid for. Can't complain about that!

Changes to free accounts!

We recently sent out an email to all our 'free' account holders about some important changes that take effect Thursday, May 17. Most of you are unaffected, but everyone else will need to react accordingly before the 17th!

First, we will be limiting free accounts to a maximum of three registered web sites. If you have more than 3 sites and wish to continue monitoring traffic for all of them, we ask that you please upgrade to our premium service. If you do not wish to pay, please send us an email telling us which three web sites you would like to keep and we will remove the others. Also, remember that free sites are limited to 1,000 page views / day average. We have been pretty lax about this but we will be a bit more strict about it come the 17th!

Second, support for secure sites (SSL) will become a premium only feature. Very few hosted analyzers offer support for SSL. It is a very valuable feature, but it also requires a lot more processing power on our end. For this reason, it will be premium only.

Finally, if any of your web sites are business related, or you make money on your site from something other than ads (e.g. you sell goods or services), it is now a requirement to upgrade to our premium service.

You can upgrade to premium service here.
6 comments |   May 14 2007 12:22pm

New site, new Google

Hope you're all enjoying the new site. I just wanted to clarify that this is NOT the "big update" that is coming down the pipeline. Yesterday's update is purely cosmetic. Other than the logo and the color of the graphs, nothing much has changed other than some backend code, but that's not very exciting for you.

I am much happier with the new look. I did like our old logo, but it had started to feel a bit gloomy, and I wanted the site to feel much more 2.0 style. The graphs are also much easier on the eye now, much easier to read, in my opinion. Especially now that the weekend days are colored slightly differently - that really helps out.

There was a bug that was affecting Safari and causing it to ignore our style sheet, which basically is what tells your browser what to make the site look like. Thanks to a few astute readers, I was notified of the problem fairly quickly and able to solve it without too much effort. Sorry about that! Unfortunately, I don't have easy access to a Mac, so I was unaware of the problem until it was affecting all of you. If you are using Safari and the site looks weird still, try emptying your cache and refreshing.

Seems like lots of news in the analytics arena recently. Google came out with version 2 of their Analytics offering a few days ago. I haven't gotten a chance to use it yet, but I will be honest and say it's an impressive update. Much cleaner interface and all that, although it still looks plenty complicated to get the data you want out of it. I wonder how many engineering hours went into this update, and what Clicky could do if we had the same man power. :)

Here's the thing though. GA is still VERY geared towards business and high traffic sites. You'll notice that our comparison chart hasn't changed one bit. Clicky still has TONS of features that GA doesn't offer (RSS, Spy, outbound links, download tracking, real time stats, FeedBurner, Google maps, API [coming soon], real referal backlinks, etc), and that gap will continue to widen as we introduce more and more features.

Our target market is bloggers and low traffic sites because they are so neglected in the stats area. If you have a small blog that gets maybe 20 or 30 people a day, and you view your traffic with GA, you will have no idea what's happening on your site, as it just reports overall trends. I'm not saying trends aren't useful, but you need a good sample size before they're worth anything. Clicky is amazing for low traffic sites, as you can see your individual visitors and what each one of them is doing. As well, it's so easy to see all your visitors that are from a certain country, or came from a certain site, or searched for a certain word, and from there see what each of them have done.

Point being, we're not worried about the Big Bad Google. :) I love Google and use a lot of their products for day to day stuff - but it is a bit daunting to compete with a company of their size and respect. Luckily, however, our target markets are completely opposite. Like I said, we're not worried. We have lots of Aces up our sleeves, stay tuned.
15 comments |   May 11 2007 3:45pm

FeedBurner statistics integration with Clicky

You should be seeing a new yet familiar icon in the Clicky tab bar. We have just released a new module that lets you access your FeedBurner stats from within our service. We had thought about providing our own tracking service for feeds initially, but FeedBurner provides such an amazing service already that we just don't see any reason to. Luckily they do provide an API to access statistics very easily - something that Clicky will be providing to premium members as well in the near future.

This new module requires you to be running your site feed through FeedBurner, obviously. You'll also need to enable the Awareness API on your FeedBurner feed (screenshot), and give Clicky your FeedBurner URI (screenshot) on your site management page, which you can access from your user homepage.

You can see it in action for our own blog RSS stats, here, although we just started using FeedBurner a few days ago so our stats are a bit boring. As well, we don't have a premium FeedBurner account, so you won't be able to play with the "Views" and "Clickthroughs" sections. But here is a screenshot with some dummy data to give you the gist of it. Enjoy!
9 comments |   Apr 30 2007 4:58pm

Host our tracking code on your own server

We are now offering the ability to host our tracking code on your own server. This is something that could have been done before if you were sneaky, but we are now officially offering this functionality. This opens up the gates for many more potential problems on your end, if you don't know what you're doing. For this reason, it is important to note that hosting the code yourself is UNSUPPORTED and you do so AT YOUR OWN RISK! This means, please don't email us about it if you have problems getting it working. Them's the berries!

To get started, simply go to the 'code' page for any of your web sites, click the 'host it yourself' link near the bottom, and read the entire page very carefully. Before we give you your code, you will have to check a box that lets us know you are hosting your own code. This is so we know who is doing this and can easily notify you when we make updates.

What's the point of hosting it yourself? It's all explained in detail on the page where you actually download the code. Briefly, it is to help speed up your site, especially if you are half way around the globe from us. Also, when we have the occasional hiccup and a server or router goes down, this will keep your site loading at normal speeds, instead of pausing while your browser tries to talk to us.

[Note: This is a premium-only feature!]
9 comments |   Apr 28 2007 2:41pm

Affiliates, nicknames, search keywords, and graphic sponsors

There is finally an interface for you to view your affiliate status. There is a new box on your userhome page that shows your balance as well as how many users have signed up through your link, and if you follow the link it shows more detail, including each individual commission. Obligatory screenshot (click to see bigger):


Another oft-requested feature has been to give your sites "nick names". This is especially useful if the site you're tracking is not at the root domain level, or if you are tracking multiple paths in seperate accounts on the same root domain. You can add nicknames to any of your sites by 'editing' it from your user home.

We recently added a new search feature but it doesn't look like many of you have discovered it yet. It's called "keywords" and instead of grouping all of your search queries together by the full query, this extracts each word from all of the searches that have lead to your site and groups them by each word, so you can see what topics are bringing the most traffic. This can be found under the main 'searches' tab.

At the end of this month, we are going to be discontinuing graphical sponsors, and go back to text sponsors only. We feel they are just too distracting from our clean and sexy interface.

The 'massive update' mentioned previously is underway, and the hope is to have it ready to test within two weeks time. Meanwhile, expect other minor updates such as the ones mentioned here.

I was thinking about starting a public changelog, so that people could be aware of all the changes to Clicky that they might be interested in, without me having to write a blog post about all of them. What do you think? I plan to always write a blog post about major updates, but there are many minor things that I haven't talked about simply because I don't want to write a whole post about them.
4 comments |   Apr 26 2007 5:49pm

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