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Forums » Help & Troubleshooting



Goals are not tracking since account downgrade / upgrade

Hello.

Yesterday my clicky monthly payment failed. I fixed it up, resubscribed, but now none of my goals are tracking correctly...

I haven't changed anything on my websites, and the goals exist in clicky, so not sure what's going on. Looks to be a bug of some sort.

Please assist!

Thanks.

Posted Wed May 9 2012 5:35pm by anteck


check your clicky sitekey and id. it might have changed so the inserted code on your web pages will be incorrect.

Posted Fri May 11 2012 1:22am by bullivant


Nope, still exactly the same. Everything is fine. Except
Goals no longer are tracking. You have a bug in your hands. See the other post fro someone else that indicated a similar scenario.

Posted Fri May 11 2012 2:19am by anteck


Mr clicky, no goals for two days now, please look into this! :)

Posted Fri May 11 2012 5:05pm by anteck


Still awaiting an answer.

Posted Sun May 13 2012 5:02pm by anteck


Goals get disabled when you get downgraded to the free plan, so you have to go back into the setup area and re-enable them.

Posted Fri May 18 2012 8:17pm by Your Friendly Clicky Admin


Yep, found that out after emailing support. Might i suggest you check out the forum more often. It's taken 9 days for an answer. Quick response from support, but 9 days for a forum reply is a bit offputting. Cheers!

Posted Fri May 18 2012 8:28pm by anteck



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