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All visitors reporting 10 seconds

Hi,

I have a music streaming site, and am using Clicky. My average over the last month has been about a 15% bounce rate and around 5 minutes of visiting time.

Suddenly, since yesterday, I've been getting probably 90% of the visitors reporting 10 seconds visiting time, and now my bounce rate is 75% and my average is now at 1 minute. Traffic has not significantly increased, and the visitors seem to be popping up in the same locations as before. Even former visitors who were reporting ~10 minute visits are now reporting 10 seconds.

Anybody else experiencing this?

Posted Sat Feb 22 2014 12:18a by fubizit***


Might this be because I have a free account, and some "premium" trial feature just expired?

Posted Sat Feb 22 2014 1:59a by fubizit***


Yes. Pinging is not done with free accounts to record how long people remain on a page, so all 1 page visits will be recorded as 10 sec. It would seem that your premium trial has expired. On multipage visits you will still see accurate total times recorded except for the final page of the visit, which will count only as 10 sec.

Posted Sat Feb 22 2014 10:12a by joelkeh***


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