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Heat Maps

Hi - We just upgraded to pro account and the widget for the on site analytics has stopped working.

All the 3 below are done.

- This requires the latest version of our tracking code, so clear your cache!
- Third party cookies must be enabled (or at least, have Clicky white listed)
- You need to check the "remember me" box when you login to Clicky, so that a cookie is set to remember who you are.

What could be the issue?

Thanks,
Kanwar Sangha

Posted Fri Mar 7 2014 6:48a by kbsang***


Typo. We have pro-plus account.

Posted Fri Mar 7 2014 6:52a by kbsang***


Our site id - 100708609

Posted Fri Mar 7 2014 7:45a by kbsang***


Hi Kanwar

Might be worth trying a different browser. We had lots of problems with FF but Opera worked OK, just checked and now it seems to be working in FF, the data is wrong but at least we can use the interactive aspect, which disappeared over a year ago - something to do with Cookies?

Posted Mon Mar 10 2014 4:19a by AnOas***


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