Forums » Help & Troubleshooting



Tracking not recognizing actual location

Hi, I recently signed up for Clicky and when I access my website the log gets an IP address from Canada but I am in Pennsylvania (USA). I also know (from the basic stats my web host provider gives me) that people have accessed my website elsewhere.

The tracking code is installed correctly but it doesn't seem to be working as expected. Any suggestions?

Posted Wed Apr 16 2014 8:51a by rey13***


A

Posted Wed Apr 16 2014 10:19p by ***


Location data isn't 100% accurate, but generally speaking, within the US at least, it will be in the ballpark.

Posted Thu Apr 17 2014 4:50p by Your Friendly Clicky Admin


Thanks. The issue I am having, though, is that whenever I access my own site from Pittsburgh, PA, I am getting an IP address from Canada and no other places are getting tracked.

I used to access Clicky within my web host provider (webs.com) and it worked out fine. Not sure what is going on now.

Posted Fri Apr 18 2014 7:29a by rey13***


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