ClickyTouch for iPhone

Steve Reynolds has spent the last few weeks developing a native iPhone application called ClickyTouch. It looks pretty dang slick and you can download it right here. Steve's description of the app:

Keep up to date throughout every view of your stats, with self refreshing data such as active users on your site, your bounce rate, average session time and overall comparison percentage versus this time yesterday. In as many cases as possible, data refreshes whilst you look at it! No refresh buttons here!

View the following data in a simple, beautiful summary screen:

Live Active Visitors, Bounce Rates, Time Average, Overall Visitors, Actions, Searches, Bookmarks, Links, Social Media, Goals and Campaigns



We use Android phones at Clicky so we haven't gotten a chance to play with it ourselves, but the beta testers we've seen talking about it on Twitter have all been quite enthusiastic. Let us know what you think.

Update: This is a third party app, not commissioned by Clicky. Hence, Steve is asking a reasonable fee of $2.99 USD for the app. However, all users are able to use it, whether they have a premium account with Clicky or not. Also, the app does ask for your username and password to automatically download and keep up-to-date the sites in your account. One user mentioned they don't want to share that information with a third party app, however we assure you that Steve is completely legit and is not the type of person who would do something evil with that information. He has been a very long time user of Clicky and just wants to spread the love!


49 comments |   Nov 05 2010 9:13am

Updates to the new Clicky

  • "Small site" mode is back. If your browser window is less than ~1100px wide, then the sidebar flips back to the top, kind of like the old Clicky, but a bit more space efficient because there are more tabs.
  • Those of you with more than about 20 sites, the site selection menu now tiles to the right so you can see more than the first 20. This has been a huge request that we didn't consider originally because we don't track that many sites ourselves.
  • The clock is back! In the top right corner. It's part of the "stats header" element though, which is not shown in "small site" mode to save space.
  • "Small site" Spy users - visitors online value is now shown again. That was a silly oversight.
  • Wordpress plugin - when viewing stats from your WP admin area, the layout was messed up because of the sidebar which we were hiding. Now that "small site" mode is back, however, it should work correctly again.
  • There were a few minor bugs with Ajax forms that have been fixed, and lots of other minor bug fixes.


Before bringing "small site" mode back (we disabled it right after official new Clicky release because of serious bugginess), we asked you to help us test the new code on beta.getclicky.com. No one reported any bugs with it so it should be good now!

Note that you may need to force refresh your browser window to get these changes.

We are planning one more fix later today - making the navigation tabs auto-update to the proper state when you click "back" or click a link that brings you to another page that should have another tab highlighted instead.
22 comments |   Oct 28 2010 1:38pm

Drop what you're doing and help us test!

When we originally released the new Clicky a few weeks ago, we had programmed in support for detecting small screens (1024 or less) and moving the sidebar to the top instead, so that you don't have to scroll sideways. However, there was apparently a serious bug with it and some of you were getting this forced small screen mode even if your browser window was large and in charge.

Well, we think we finally fixed it. However, since we never saw the bug in action ourselves, we need you to help us test this change before making it live. To help test, please visit beta.getclicky.com and tell us if you see it (by leaving a comment here). Don't just test once though - after you login and view a few reports, completely close your browser and re-open it and see if it continues to happen. Maybe try making your browser window small so "small site" mode goes into action, then close that tab, make your screen full size again, then re-open beta.getclicky.com. We think that may have been part of the problem, the screen size wasn't being checked properly if next time you viewed the site it was small instead of large or vice versa.

Thanks for your help and in particular if you were one of the ones experiencing this problem with the initial release, your feedback is appreciated!

UPDATE: To clarify, we know that it always works if your browser window is actually small. What we're looking for here is to make sure that the code does not mistakenly put you into "small site" mode when your browser is at least 1100px wide.

UPDATE: Test is over! All seems well. Thanks for your help!
33 comments |   Oct 27 2010 4:02pm

Google ad clicks and ajax searches

Out of nowhere, everyone has been clambering for us to add support for google.com/aclk referrers. Something must have changed on Google's end recently because these didn't used to be that common but they are now. Many people have told us that the original search is included in the referrer string and sent us examples. So we finally just added support for this. However, based on our limited testing, when clicking on ads on google.com we don't see the "q" variable (that contains the search) in the string. So, we're guessing it's only there sometimes. What would cause it to be there or not is beyond us. Anyways, if the "q" variable is there, the search will now be displayed, and either way, the visitor will always be classified as "advertising" now.

Also, a few months ago, we wrote a post about Google and Ajax searches. We said when we saw these referrers we were just going to ignore them, because otherwise they showed up as normal "links" from google.com and that was causing confusion - but you all hated that idea, so we disabled it. We've just updated it now so that it will no longer show up in your links report, and the visitor will be classified as a "search" in traffic sources. And the referrer will be manually changed to "google.com/search" with no query in your visitors report. We wanted to add some link to click on to explain why the search was blank but decided against that.

And finally, we're frantically working to fix some outstanding bugs with the new Clicky that we were unable to fix last week because of travel plans, including the "small site" bug. We'll keep you updated.

Update: Some of you may see some [unknown] searches from Google. This was a bug when we first uploaded the new code but was fixed within about 20 minutes.
11 comments |   Oct 27 2010 12:39pm

Reasoning and motivation for change

Hi. Regarding our new interface. We've been blogging and tweeting about it and had it publicly available to all users for over a month, because we value your feedback and we care about you. If you care about Clicky, we feel it is your responsibility to monitor these communication channels that we use on a very regular basis. We are very open and transparent about everything we do. Some would say too transparent, although I would disagree.

During the beta period, we had many thousands of people use it and the vast majority of the feedback was very positive. Just go look at the old blog posts yourself to see the comments people were leaving. The only consistent complaint we got was that it's not centered, but otherwise most people loved it. Based on that much feedback from that many people, we knew we were going in the right direction.

I have a theory regarding why the beta testers were so much more positive compared to the comments that have been left here. If you're willing to test beta software, you are open to change already. You know things will be new and different and hence you will more accepting of them, especially because the old Clicky was still available. But even with thousands of testers, I would guess that only 5-10% of our users at the very most saw the beta. The rest of you had no idea it was coming, so it was a shock. But again, we tried to be as open about this as possible and got a ton of feedback before making it live. (So please, if you're not already, subscribe to our blog or follow us on Twitter).

People are resistant to change. If it ain't broke, don't fix it. Well, Clicky wasn't "broken" per se, but it was starting to feel dated. Sexy competitors like Chartbeat and Woopra have popped up and while we feel that our product is much more feature complete than either of them, people rave about their interfaces all the time. We get plenty of compliments on our (old) interface too, because of its simplicity and ease of use, but the difference is that Clicky felt like a web site, while the others feel like web apps. (And in the case of Woopra, it is literally a desktop app, although they offer a web version now as well).

We wanted to feel like an app too. It's the way the web is moving and we were feeling left out. Hence, the navigational changes - fixed sidebar navigation, everything loading via Ajax, page loading animations, auto-updating reports, etc.

This isn't change just for the sake of change. The new Clicky has been floating around in my head for close to a year, but I wasn't sure exactly what I wanted it to do. Over the summer my vision became clear and in mid-August I decided it was time to act. Two months later, here we are. This is the longest I've ever spent on developing a new "feature" for Clicky. I'm very proud of it, but that makes the negative comments hurt that much more.

Please give the new Clicky a chance to grow on you. I promise that it will for most of you, once the initial shock wears off. I'm a huge believer in UI and UX, and believe this is one of the major reasons for our success. I'd like to think I know what I'm doing, so please place your trust in me to deliver you the best analytics experience possible.

One last thing. Please keep your criticisms constructive. If you don't like, don't just say "it sucks". That doesn't help. Tell us specifically why you don't like it. We will adjust things based on your feedback over the coming weeks and months. We are listening to what you have to say.
73 comments |   Oct 17 2010 10:05am

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