Love / hate relationship with clicky

I have been a getclicky member for about 3 years. I fought high level execs to move from GA to get clicky at my previous company and I just went through the same battle at my existing company.

I love the product. I don't love the support.

I post questions for support and there are times they aren't answered or it takes so long to answer and that things turn into firedrills on my end.

It looks like you guys are growing quickly. Everything you invest in and post on your blogs is awesome and I typically comment on how great the improvements are for our company.

The level of support isn't amazing though. Its just my opinion and experience. I honestly believe if you guys invest in your help desk and support a little more clicky would be remarkable.

If you need an answer guaranteed, send an email. We answer every single one, usually within a few hours (if sent during "Business hours"), otherwise within 24 hours 99% of the time. I don't get as much time to look at the forums as I used to. Sorry.

Ah. That's my fault then. I thought the forum was the support queue.