Forums » Help & Troubleshooting



Heatmap not appearing in my Proplus account

I got a proplus account and cant find the heatmap options in my clicky.com panel.

Thanks

Posted Mon Jan 14 2013 8:53a by camay1***


Same here, but I'm on the pro account.

Posted Mon Jan 14 2013 2:11p by Dian***


I thought it was just me

Posted Mon Jan 14 2013 2:28p by canibuyahomewithb***


Please check the blog post for instructions on setting up heatmaps:

http://clicky.com/blog/304/heatmaps

Posted Mon Jan 14 2013 2:45p by Your Friendly Clicky Admin


Still no heatmap, after config. Im certain im doing something wrong, but ?

Also, when the clicky web analytics appears whem im on site, I dont have the heatmap option.

Does the wordpress plugin is compatible with heatmap ?

Posted Thu Jan 17 2013 11:16a by camay1***


How long should i wait after config to confirm or not i have heatmap ?

Posted Mon Jan 21 2013 1:59p by camay1***


Are you using Prototype or Mootools javascript libraries? They create conflicts with our heatmap code because they overwrite core javascript functonality. Another reason they may not work is if you have the clicky_custom.cookies_disable=1 option set. Heatmaps require cookies in order to process them as efficiently as possible.

Posted Tue Jan 22 2013 11:54p by Your Friendly Clicky Admin


This is my url:

http://bit.ly/10vFhBw

I have a few js, such as jquery mainly.

Also, for the "clicky_custom.cookies_disable=1" where should i look ?

Posted Wed Jan 23 2013 8:16a by camay1***


I cant enable heatmap too. website width and layout is already set. :(

Posted Sat Feb 23 2013 5:01a by No_Ra***


I have not signed up yet i am on the free trial. I was looking for the heatmap feature but cant get it to work.

Posted Mon Mar 10 2014 7:01p by LiquidD***


I just followed the Preferences instructions for each of my 5 accounts, but I see no heatmap icon. How long does this take to become active? I am a ProPlus member (upgraded just for this feature). Please advise - thanks ~ Jeanie

Posted Fri Jan 30 2015 12:32p by JeanieWal***


I have gone through all the steps in the heatmap guide but they are still not active. Please assist how the heatmap can be activated.

Posted Mon Jun 22 2015 3:42a by sonydhima***


I am also not seeing it after I upgraded my account over a month ago. Any official response from Clicky on this?

Posted Thu Apr 28 2016 7:59a by thunder***


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