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Forums » Help & Troubleshooting


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If you are seeing this message, our style sheet ...

Just yesterday I have started receiving the following message when I visit click...
5 replies
Latest: May 19 2013 3:52pm

"google.com" showing under referring links

The last few days I have been getting "google.com/" under links. Why is cl...
0 replies
Latest: May 18 2013 7:22am

local search parameter for WordPress

Well, i'm using 's' as the parameter and I do see searches in the overvi...
2 replies
Latest: May 17 2013 10:10am

Visited URLs are wrong

Hello, since today, the visited URLs shown in clicky reports for ...
8 replies
Latest: May 16 2013 2pm

Google Analytics Traffic Sources Report

I am trying to create a report which mirrors the “All Traffic Sources...
4 replies
Latest: May 15 2013 8:57am

Tracking individual user, not IP Address

Hi, what I would like to be able to track are individual users rather than IP ...
4 replies
Latest: May 14 2013 1:57pm

Campaings not being tracked on Clicky but tracked ...

I've set up some adverts on third party websites which redirect to a landing p...
2 replies
Latest: May 10 2013 6:08pm

Summary of Filtered API?

Is there an API call to get the totals in the "Summary of filtered visitors...
1 replies
Latest: May 10 2013 1:37pm

CriOS

There is some reason why Clicky is not registering the visists from CriOS? My ...
2 replies
Latest: May 10 2013 4:46am

Clicky is reporting a significantly lower number o...

Hi all, I am doing a campaign to promote our site and we have 4 different...
3 replies
Latest: May 9 2013 10:42am

Time set incorrectly

The time is set correctly on my blog, as in London. But when I check Clicky s...
2 replies
Latest: May 7 2013 4:26pm

Tracking Coupon Code Use

We would like to track how many times coupon codes are used on our e-commerce si...
0 replies
Latest: May 6 2013 1:52pm

changing the name of an IP address

Hello there, if I ever have tagged an IP address and it seems wrong later...
2 replies
Latest: May 6 2013 5:48am

Site Search

Has the ability to see what visitors are using in the "search" feature of ea...
3 replies
Latest: May 5 2013 11:50pm

Time (x axis) is not working

On my traffic graphic the time (x axis) is always 12 AM...it has been this w...
4 replies
Latest: May 5 2013 5:26pm

3rd Party Cart

I use the Infusionsoft Cart for the cart for all my sites. So my domain ...
3 replies
Latest: May 3 2013 11:38am

Tracking outbound clicks by site section

I would like to track outbound clicks different sections of our site. The link i...
1 replies
Latest: May 2 2013 5:38pm

filter on subdomain

Greetings, We have many subdomains on our site that point to differ...
5 replies
Latest: May 2 2013 3:34pm

Missing Unique ID / UID

Hello, We are seeing a lot of visitors with no Unique ID (UID)....
1 replies
Latest: May 2 2013 2:04pm

Tracking Visitors from First Visit through Convers...

I need to be able to track an individual from the first time they visit the site...
1 replies
Latest: May 2 2013 6:53am

Clicky's "staticstuff.net" throwing errors i...

I'm getting lots of error boxes in Firefox saying "A script on t...
4 replies
Latest: Apr 30 2013 3:27pm

displaying logged in usernames

is it possible to display the usernames in the stats. we are serving an membersh...
5 replies
Latest: Apr 30 2013 6:15am

DB Problem?

I had a big fall around 18:00 (GMT-3, or 9pm GMT) today in my Clicky sta...
7 replies
Latest: Apr 29 2013 12:51pm

mobile vimeo tracking not working

i set up a vimeo video on a web page with your tracking scripts and it is workin...
2 replies
Latest: Apr 29 2013 9:51am

Links / Domains filterted by Country

Hello, can you filter Links / Domains by Countries? Or is there...
0 replies
Latest: Apr 29 2013 2:11am

Add own data to Dashboard

I have a set of external data, which I like to combine with Clicky data....
1 replies
Latest: Apr 27 2013 7:08am

Report on mirrors

I saw these questions asked numerous times, but did not find a clear answer. M...
0 replies
Latest: Apr 26 2013 10:59am

Goals not registering

Hey there. Static goals are not registering. After a potential custom...
2 replies
Latest: Apr 22 2013 10:50am

Red circles in heat map

Hi, What do red circles mean in the heat map? These are red circl...
0 replies
Latest: Apr 22 2013 3:32am

Most popular link is in russian, very weird api ...

Hi, I'm using the api to get most popular links but the api returns that lin...
1 replies
Latest: Apr 21 2013 7:20am

Visits dipped 17th April in Clicky but not GA

Our 30 day graph for clicky has s dip (50% loss in traffic) from the 17th ...
0 replies
Latest: Apr 20 2013 7:07am

Clicky Not Picking Up any Traffic

I use clicky for one of my blogger blogs and it works fine. I created another ac...
1 replies
Latest: Apr 20 2013 3:31am

Discrepancy B/W google analytics and Clicky

I emailed you a week ago, but never got any response. I'm shocked at the dis...
17 replies
Latest: Apr 19 2013 10:21am

Confused about direct hits

If a visitor is marked as "Direct," wouldn't it make sense that they hav...
5 replies
Latest: Apr 18 2013 11:54am

Chile??

does clicky read analytics from Chile? i dont see any stats from Chile, and ...
2 replies
Latest: Apr 17 2013 9:50pm

can analytics + getclicky work together without ...

I need to use analytics and getclicky, i generally use getclicky for my own si...
1 replies
Latest: Apr 16 2013 7:35am

Path Analysis - Wildcards, other options?

Is it possible to use wildcards in the path analysis? My situation is that I h...
3 replies
Latest: Apr 16 2013 6:40am

Traffic dropped to nothing today

Hi, Today, the traffic reports on Clicky for one of my websites d...
2 replies
Latest: Apr 14 2013 5:41pm

Clicky code is slowing down (locks up) Dreamwe...

Since I installed the Clicky code, every html page I try to edit in Dreamweave...
8 replies
Latest: Apr 14 2013 8:23am

Blogger

Sorry for my english. I have a blog on blogger, and there are some ...
1 replies
Latest: Apr 12 2013 6:54am

What's the difference between visitors and uniqu...

Hello, I was wondering What's the difference between visitors and uniqu...
3 replies
Latest: Apr 11 2013 5:10am

Actions not posting - what defines an "action"

I have a small mobile site that I'm using clicky to track, and this particul...
1 replies
Latest: Apr 11 2013 5:04am

How to use onsite analytics?

I'm logged in to Clicky, on-site analytics enabled. I checked my...
4 replies
Latest: Apr 10 2013 8:09am

Repeat Visitors from Advertising Filter/Alert?

Hello, I'm trying to see if there is any way to set up a filtered...
4 replies
Latest: Apr 9 2013 2:59pm

Uptime monitoring inaccurate

Hi there, I've had uptime monitoring configured on quite a few sites for the...
1 replies
Latest: Apr 9 2013 4:03am

Spy not seeing most current article reads

This seems to have disappeared...did I change a setting? Can't seem to find...
0 replies
Latest: Apr 8 2013 8:01am

Query Clicky to see how many visitors looked at a ...

I would like to query Clicky to see how many visitors looked at a certain range ...
0 replies
Latest: Apr 6 2013 3:41pm

site name changes

I have a website hosted by angelfire.com However, when I enter the site ...
1 replies
Latest: Apr 6 2013 11:37am

Bounce Rate Skyrocketed

I don't know if it's coincidence but the day after my premium trial expired ...
6 replies
Latest: Apr 5 2013 8:42pm

Tracked one visit then no more

Hello there, I just signed up for clicky today and seem to have an ...
2 replies
Latest: Apr 5 2013 8:55am

Site tracking stays blocked

Hi! I have been tracking two web-sites throughout the trial period, wh...
0 replies
Latest: Apr 5 2013 2:42am

Uptime Monitoring IPs

Is there anywhere we can get the IP's of the monitoring servers so we can whit...
2 replies
Latest: Apr 4 2013 10:33am

Tracking goals with getclicky and contact form 7

Hi, Just installed clicky on a wordpress site, I'm wanting to t...
2 replies
Latest: Apr 3 2013 11:48pm

Did the price go up?

My account says I have the "Pro, $59.95/y" plan, which is what I rem...
2 replies
Latest: Apr 3 2013 5:08pm

Yesterday: worked. Today: Does not work

I have four websites I track and all four worked yesterday. Today, ...
6 replies
Latest: Apr 3 2013 2:04pm

details not showing for pages on other hostnames

I am monitoring the perl5maven.com site and several subdomains of it with a sing...
0 replies
Latest: Apr 3 2013 12:45pm

Clicky on intranet, how does it work?

If I run Clicky on our intranet, will all visitors be tracked even if they sha...
2 replies
Latest: Apr 2 2013 7:26am

Amazon Technologies

Just got hit with about 30, 1 action 10 sec hits from "Amazon Technologies...
2 replies
Latest: Mar 31 2013 12:48pm

Redirect Tracking

Hello I am new on all of this and I would like a little of help here....
0 replies
Latest: Mar 31 2013 2:24am

FaceBook Campaign count?

Hi. Running a FB Ad campaign and they are reporting 2x the clicks vs ...
2 replies
Latest: Mar 29 2013 5:07am

Block By Organization?

The last couple of days I've seen a big increase in traffic (25 - 35%) A...
0 replies
Latest: Mar 29 2013 2:33am

Month by Month Trends

I've been using Clicky for 4 years, maybe more. I wanted to run a...
3 replies
Latest: Mar 28 2013 11:51am

paypal

Any suggestions to make the payment without creditcard, paypal accept only cre...
0 replies
Latest: Mar 26 2013 10:41am

missed visits

Today I discover a few visits to my site that Clicky missed. I know this because...
2 replies
Latest: Mar 26 2013 9:24am

Parsing error installing widget on Android Sprint ...

I have install from other sources enabled and saved the apk file on to my Sprint...
0 replies
Latest: Mar 26 2013 7:11am

Actions per visitor over a time period

I have spent quite a bit of time combing the UI for a way to do this. It seems l...
0 replies
Latest: Mar 25 2013 10:02am

Wordpress Issues

I have had Clicky running on my blog SolarGravity for some time now on a Joomla ...
1 replies
Latest: Mar 24 2013 8:56am

What happened to the link for the forums?

The link to the forums has disappeared from my top menu. Where did it go?
0 replies
Latest: Mar 24 2013 7:30am

Wordpress Issues

I have had Clicky running on my blog SolarGravity for some time now on a Joomla ...
0 replies
Latest: Mar 24 2013 7:01am

Wordpress Issues

I have had Clicky running on my blog http://www.solargravity.com for some ...
0 replies
Latest: Mar 24 2013 7am

Campaign-based visit not showing origin

Hi, Today I discover something strange with some visits that appear...
0 replies
Latest: Mar 23 2013 12:45am

Page Categorization

I have a few custom calls setup, one of them is a category between two differe...
0 replies
Latest: Mar 22 2013 12:34pm

why do i see more average actions/visit than exp...

why do i see the " 8 " in the total visit column??? https://dl.d...
2 replies
Latest: Mar 22 2013 4:55am

Campaign and goals are set up but not gathering da...

We set up a campaign and goals yesterday, and have the VWO subscription that g...
0 replies
Latest: Mar 21 2013 6:45am

iframe and tracking?

If I am including domainabc.com with getclicky code for that domain as an IFRAME...
7 replies
Latest: Mar 20 2013 12:37pm

Can't remove sites no longer tracking

Circumstances required me to downgrade to the free Clicky from paid....
3 replies
Latest: Mar 19 2013 10:36pm

How to Setup an "on-click" goal....

How do I setup a goal that is activated when someone click a submit button/lin...
1 replies
Latest: Mar 18 2013 12:29pm

Heatmaps?

I have just upgraded to Pro Plus but I got no heatmaps nor onsite analytics, w...
9 replies
Latest: Mar 18 2013 10:45am

Trying to determine number of IP addresses per use...

Is there an easy way to pull a report showing unique IP addresses per user (an...
0 replies
Latest: Mar 18 2013 3:43am

Integration of Clicky and Drupal

Been using clicky for the last week or so and like it, a lot. Badl...
3 replies
Latest: Mar 18 2013 3:25am

Goals not recording or showing?

Hi there, I have created a few goals with URL funnels using my Clic...
4 replies
Latest: Mar 15 2013 8:32am

Does GetClicky report Bing ads as paid or free?

We've been advertising on Bing since Sept 21. Since that time the ratio of tra...
2 replies
Latest: Mar 15 2013 7:14am

Most active visitors, filtering all countries ex...

I would like to see the most active visitors from the UK https...
1 replies
Latest: Mar 14 2013 11:44pm

Double payment for the year

Hello! We didn't read your letter in time. We paid the bill ...
0 replies
Latest: Mar 14 2013 8am

I got Binged How do I filter out Bing traffic from...

Bing blasted my site jacking up my search hits big time. I think I blocked the ...
5 replies
Latest: Mar 14 2013 6:22am

Dynamic goal on document ready not working

Hi, According to the documentation, clicky.goal can only be calle...
1 replies
Latest: Mar 13 2013 9:21am

some problems / questions

new site - so still on the trial period(theoretically pro pro ?). See...
3 replies
Latest: Mar 13 2013 9:05am

Removing IP addresses?

Hello, We have a few sites using clicky. The other day ...
2 replies
Latest: Mar 13 2013 7:50am

Clicky tracking only half the Visitors my site get...

Hello, My username in Clicky is ravipokemon And my problem is that...
0 replies
Latest: Mar 13 2013 5:39am

If this is correct, WHY am i not seeing anything...

I am trying to track clicks on a link that opens a lightbox opt-in form. ...
2 replies
Latest: Mar 12 2013 11:55pm

www. needs a mirror?

Hi. I have a client site that loads as http://site.com AND http://ww...
2 replies
Latest: Mar 12 2013 11:32pm

Can Google identify all of my clicky sites?

Hi. Just started with Clicky as an alternative to Google Analytics. The main rea...
2 replies
Latest: Mar 12 2013 11:31pm

Organization

When viewing details on an individual visitor, I can't find their organizati...
1 replies
Latest: Mar 12 2013 11:17pm

heatmap

Hello, I am having trouble seeing / accessing the heatmap feature...
3 replies
Latest: Mar 12 2013 11:16pm

Adding custom fields to exports

We have added custom tracking to each page (name, email, title, etc) w...
1 replies
Latest: Mar 12 2013 11:11pm

How do I create this report?

I'd like to create a report (over time, 30, 60 days, whatever) that ...
1 replies
Latest: Mar 12 2013 11:10pm

Can't see indiv results from campaign conversion...

Hi, We're currently running a campaign, and have tracked 50 use...
4 replies
Latest: Mar 12 2013 2:08pm

How to ignore subdomains?

Hi, I have a staging subdomain called staging.myDomain.com. Because I only use...
1 replies
Latest: Mar 9 2013 1:14am

outgoing links not working

I was trying to track outgoing links but it doesn't seem to be appearing on th...
1 replies
Latest: Mar 6 2013 1pm

API for Visitors not working

I have had this API call for months, for whatever reason it is now returning a...
0 replies
Latest: Mar 5 2013 8:53am