Forums » Help & Troubleshooting

Post new topic

The spam scam site Semalt.

Semalt seems to be run by Ukrainian spammers and it spams their website on count...
22 replies
Latest: Apr 26 2015 4:14am

Clicky Stopped Working, Completely

This is my first month on Clicky (I have a Pro account), which I started v...
4 replies
Latest: Apr 24 2015 2:55am

Urgent: Our tracking img is broken...

One of the images used to track non JS visitors is reported as broken and our si...
13 replies
Latest: Apr 22 2015 6:33am

Mobile visitors

Hi! I'm trying to see how many visitors using mobile land on a sp...
1 replies
Latest: Apr 21 2015 5:42am

Hide all visits coming from specific countries

Hello, Is there a way to hide all visits coming from specific coun...
0 replies
Latest: Apr 17 2015 3:56am

How Does Clicky Deal with Tabbed Browsing?

Hi, If a user is on my site for 2 minutes and then switches to anot...
1 replies
Latest: Apr 16 2015 12:05pm

how to include conversions in a content report

I would like to get a report to show all form leads for all my content pages. Wh...
1 replies
Latest: Apr 16 2015 10:58am

Path of visitor and API

I have seen URL posted month ago:
0 replies
Latest: Apr 15 2015 4:04am

Import Data From Google Analytics?

Hi, is there a way to import my data of 3 years from Google Analyti...
7 replies
Latest: Apr 15 2015 1:38am

Sudden Drop in Traffic April 2015

Hi guys, I just noticed yesterday that my traffic dropped 75% on ...
8 replies
Latest: Apr 13 2015 10:56am

Cannot add sites

I just paid for a full year and I cannot add a single site, the link goes to ...
1 replies
Latest: Apr 13 2015 8:26am


hi my name is adrian and i having problem to started making traffic
1 replies
Latest: Apr 11 2015 3:14pm

Works only with Firefox

Hello, My stats only work when someone uses Firefox to visit my sit...
0 replies
Latest: Apr 11 2015 3:03am

Clicky and Cloud Flare

ACCOUNT: cf__mat007 Hi ! I have just signed up with vi...
1 replies
Latest: Apr 10 2015 7:06am

Clicky not tracking member pages

I am using the free version of Clicky. I have Clicky code installed on all pages...
3 replies
Latest: Apr 9 2015 7:18am

Reset revenue

Is there a way to reset sales revenue or remove a goal action? I just setup cl...
0 replies
Latest: Apr 8 2015 9:56pm

Flashy Widget

Not just the Flashy widget but with other widgets as well. How can I display the...
0 replies
Latest: Apr 3 2015 3:19pm

Clicky tracks my own site

Clicky continues to track my own site, despite the fact that I've enabled th...
4 replies
Latest: Apr 2 2015 10:26am

Joomla Plugin: Bar under the statistics disapper...

I'm using Clicky on my Joomla website. I can review the statistics and so on d...
1 replies
Latest: Apr 1 2015 7:48am

Google Analytics spam referrers not in Clicky!

I have a lot of spam referrers showing up in my GA reports, it drives me crazy...
2 replies
Latest: Mar 31 2015 1:59am

Dynamic Campaign Not Working

I set up a campaign, selected 'Landing Page' and gave matching string as u...
0 replies
Latest: Mar 30 2015 4:27am

Campaigns Unreliable

Hey, I have set up two campaigns to track downloads from my website. Whe...
2 replies
Latest: Mar 27 2015 4:32pm

Tracking Not Working

I signed up for a new site after deleting my old account and I cannot get the tr...
5 replies
Latest: Mar 20 2015 8:21pm

site disabled

hi i'm on a free plan. i get a message: Tracking...
2 replies
Latest: Mar 17 2015 1:29am

db5 / 40 / 41 offline for hardware move, Sat...

We're moving these 3 databases to new hardware today. db5 and 40 will be offli...
3 replies
Latest: Mar 14 2015 7:31pm

Why is data delayed or not showing?
7 replies
Latest: Mar 4 2015 11:54am

How to remove all records of visitor from data?

I have been looking for a way to remove all personal information of a customer...
3 replies
Latest: Mar 3 2015 1:17pm

24h format in spy

Hi, My preferences are all in 24h time format (15h30 instead of 3...
1 replies
Latest: Mar 3 2015 1:14pm

Heatmaps for responsive sites

Hi- I would like to be able to use heatmaps, but all of my sites are responsiv...
3 replies
Latest: Mar 2 2015 3:39am

Tracking custom data

Hello, I have access to php code of my site (Guppy cms), with ...
11 replies
Latest: Mar 1 2015 12:05am

What is this for?

I noticed theres a in the tra...
4 replies
Latest: Feb 28 2015 5:23pm

Spy Not Loading Yet Again

Nuking cache doesn't work and I can see broken code above the nuke cache butto...
5 replies
Latest: Feb 28 2015 11:31am

Spy showing data, but nothing in overview

On one of our sites, we see zero visitors for few hours but only in the overvi...
0 replies
Latest: Feb 26 2015 11:20am

Spy down again

can't even nuke cache.
6 replies
Latest: Feb 25 2015 3:22pm

Data loss on db8 / db10 / db36

Some customers did not get the automated email that was sent out so I'm starti...
27 replies
Latest: Feb 25 2015 3:14pm

Help / detailed list of last 30 visitors to site

Strange. I first came across this one today. I then ran the report again ...
0 replies
Latest: Feb 25 2015 11:36am

Tracking inbound links with conversions

Hello, This is what I am looking to do: Let's say I ...
3 replies
Latest: Feb 25 2015 11:07am

Spy Stopped Working

Spy down for anyone else? Just stopped working out of the blue for all our sit...
35 replies
Latest: Feb 25 2015 10:15am

Historic new vs returning visitors

Is it possible to view historic new vs returning visitor percentage...
0 replies
Latest: Feb 17 2015 1:45pm

Stats not working

hello i installed clicky a week ago while i was in another country an...
2 replies
Latest: Feb 17 2015 11:08am

Tracking Failed

My Clicky tracking quit registering visitors late last week. I reinstalled the t...
0 replies
Latest: Feb 16 2015 8:27am

Contact form click.log

Hi I have a clicky.lo for a contact form. It works fine on my Mac us...
0 replies
Latest: Feb 15 2015 8:26pm

Cross domain tracking ads banner

I would like to tacking my banner that showing on others website. where should i...
3 replies
Latest: Feb 15 2015 6:54pm

Not tracking referring links

Hi I have set up a new tracking code for a new site and I can see ref...
1 replies
Latest: Feb 14 2015 11:56pm

Campaign Funnel Duration with Static Goals

Hi there, sorry if this is a basic question, but I couldn't find the answe...
0 replies
Latest: Feb 11 2015 9:37am

Unkown Source

Hello, Some kind of visitor appeared in my visitors menu. If anyone can ...
1 replies
Latest: Feb 11 2015 5:12am


Tracking organisations is SO cool. However, in my organisations rep...
25 replies
Latest: Feb 9 2015 8:04am

Link widget doesn't update

For a long time I had the poppy link widget on my website, no problems at all....
2 replies
Latest: Feb 8 2015 9:08am

Heatmap not appearing in my Proplus account

I got a proplus account and cant find the heatmap options in my panel...
10 replies
Latest: Jan 30 2015 12:32pm

Upgraded to Pro Platinum - Pre-approved payments q...

My previous was clicky pro but since i am constantly having traffic overload tha...
1 replies
Latest: Jan 27 2015 8:15pm

Google Plus Visitors Counted as "Searches" ins...

Please fix this, because this skews the numbers when I'm looking at my traff...
3 replies
Latest: Jan 26 2015 5:45pm

Clicky on Win8

Anyone else had an issue with Online Visitors not being recognised...
2 replies
Latest: Jan 26 2015 3:54am

Database maintenance, Jan 24 2015

We're running database maintenance this weekend on the following database serv...
7 replies
Latest: Jan 24 2015 9:57pm

Only 1 Action, On Page For Hours

I am wondering if the Actions are not always logged/tracked because I don't ...
7 replies
Latest: Jan 22 2015 3:55am

Joomla Administrator Pages

I cannot find where to turn off tracking of the admin section of my website. I ...
2 replies
Latest: Jan 19 2015 10:52am

Headmap lets Firefox "hang-up" (using Firefo...

The headmap did work, for a couple of day's in Firefox. Great feature! But...
4 replies
Latest: Jan 16 2015 11:26pm

RSS Tracking?

Is there any tools in clicky to track RSS statistics?
0 replies
Latest: Jan 13 2015 5:45pm

Clicky no registering visits

Hi - I am on a free version of clicky. Does the data refresh happen live or does...
0 replies
Latest: Jan 13 2015 4:20pm

All of my stats history disappeared

All of my clicky history has disappeared, even the email report I received yes...
41 replies
Latest: Jan 13 2015 4:18pm

My phone number as outbound link, an action, b...

Well, that is it. I came home and checked the actions from one visitor, the ...
1 replies
Latest: Jan 13 2015 3:21pm

Multiple Tracking Codes one Domain

I am setting up a service for my clients where each of them will have a subfolde...
0 replies
Latest: Jan 12 2015 2:04am

Strange URL Filtered out by Clicky but not GA

Many instances of this strange 404 landing page error, "/impact/webview...
0 replies
Latest: Jan 10 2015 5:17pm

DB 8 Outage Question

One of my sites appears to have lost all of its history and configuration, due...
1 replies
Latest: Jan 10 2015 3:08pm

Flag/Locale Not Displaying in Spy

The flag/locale of each visitor does not display in on the main Spy page. It...
0 replies
Latest: Jan 8 2015 3:18am

Does Clicky De-duplicate/merge visitors?

I'm looking to replace KISS metrics with Clicky. One thing that KIS...
4 replies
Latest: Jan 6 2015 6:43pm

How can I dynamically add username to IP address

I'm using utm_content[username] and utm_content[email] in the URLs tha...
4 replies
Latest: Dec 28 2014 4:31pm

Goals - Setup with Leadpages

I'm trying to setup my thankyou page (from leadpages) as a Goal for my web...
6 replies
Latest: Dec 27 2014 2:03pm

Is down or am I doing something w...

Hi I set up my clicky pro-account just now and my getclicky tracking code i...
1 replies
Latest: Dec 26 2014 5:47pm

Image zoom stops working after adding Clicky

Hello, After installing the Clicky JavaScript code before the closi...
3 replies
Latest: Dec 23 2014 9:14am

Using Cloudflare, now Clicky no longer tracking

I am using Cloudflare a since a couple of days ago. The day I started using it...
3 replies
Latest: Dec 21 2014 4:11am

JS Errors

Can anyone shed any light on this. It was picked up by New Relic ...
1 replies
Latest: Dec 17 2014 4:40pm

Filter posts by date posted?

Is it possible to see the traffic for all posts posted on a certain day, but o...
0 replies
Latest: Dec 16 2014 9:02pm

Show online counter for users

I'm using the on my website. But it not work! I'm looki...
0 replies
Latest: Dec 15 2014 12:41pm

What is WRONG with Clicky tracking ip's?

3:15pm Las Vegas, NV, USA Quick view 1 action 9m 59s...
7 replies
Latest: Dec 11 2014 3:29pm

Dynamic Campaign Links Not Tracking from within th...

I have spent all day today and half the day yesterday trying to get some campaig...
0 replies
Latest: Dec 10 2014 1:28pm

Stop tracking subdomain

How can I setup Clicky to not track a subdomain? Basically I have w...
1 replies
Latest: Dec 10 2014 10:30am

Is it possible to ignore/separate traffic based ...

Hi Clicky experts, I really need help as I'm considering moving f...
4 replies
Latest: Dec 10 2014 12:48am

Tracking vimeo videos

As the clicky vimeo tracking code is so old I'm trying to find other ways to t...
3 replies
Latest: Dec 5 2014 6:55pm

vimeo tracking code generator not working

got code from and pl...
0 replies
Latest: Dec 5 2014 11:57am

Clicky has never logged any visitors for my site

Hello, My site is new but it's still surprising (although not c...
3 replies
Latest: Dec 4 2014 5:11pm

which would be tracked?

hi, if the same user clicks on both these links 1) htt...
3 replies
Latest: Dec 4 2014 12:01pm

Code for tracking which checkboxes are checked

Hello, I'm trying to use clicky.log to find and log which checkbo...
4 replies
Latest: Dec 4 2014 9:23am

Google Tag Manager

To minimize the number of plugins etc on my Wordpress site, I was wondering wh...
4 replies
Latest: Dec 1 2014 9:25am

Google Adwords and Clicky

Hi, I am a newbie and not a techie at all. I was able to paste in t...
4 replies
Latest: Nov 25 2014 12:46am

Visitor Graphing

Hi. I've noticed that I no longer have the option to view visitors with the ba...
1 replies
Latest: Nov 19 2014 3:35pm

creating tracking url for dynamic adwords campaign

Hello, I am trying to track my dynamic adwords campaing with the followi...
4 replies
Latest: Nov 19 2014 7:32am

No prompt to authorize for Apple Push Notification...

I would like to be alerted via Apple Push Notifications but unfortunately I get ...
6 replies
Latest: Nov 17 2014 5:49am

Advertising by Source

In my world the SOURCE is the publisher:, etc. The mo...
1 replies
Latest: Nov 13 2014 10:01am

Google & Clicky = different results

Can someone help me / or explain to me me why there is such a big difference b...
6 replies
Latest: Nov 13 2014 9:51am

Clicky and Google Remarketing

Hello, I'm getting some weird referers and I more than highly suspect t...
5 replies
Latest: Nov 11 2014 10:46am

Uptime monitoring inaccurate

Hi there, I've had uptime monitoring configured on quite a few sites for the...
8 replies
Latest: Nov 10 2014 9:45am

RE: Conversion on a Keyword Level from Adwords

Hi, I have set up my goals so it will list items added to basket...
1 replies
Latest: Nov 8 2014 9:21am

Visitors displaying Organization rather than IP Ad...

The list of visitors is showing me the Organization (which in most cases is ju...
2 replies
Latest: Nov 7 2014 3:18pm

Slow click performance

Hey, I found out that some clicks take longer time then others and ...
3 replies
Latest: Nov 7 2014 12:56pm

Installing Code In DotNetNuke?

This was asked 2 years ago with no response. Anyone know if Clicky can be used ...
0 replies
Latest: Nov 6 2014 4:32pm

Yosemite Issue

Since moving to Yosemite click logs me out and/or spy feature stops live feed ...
2 replies
Latest: Nov 6 2014 3:49pm

clicky.log() no referrer in stats

Hi, I've switched from standard code to something like this ...
2 replies
Latest: Nov 6 2014 12:55pm

Tons of Referer Spam Lately (Brazil Especially...

Has anyone else noticed tons of referer spam lately? The one I've noticed th...
9 replies
Latest: Nov 6 2014 12:04pm

Added Clicky code but it killed my Joomla site

We have a joomla 2.5x site and we added the clicky asynch code as detailed, bu...
4 replies
Latest: Nov 3 2014 8:42am

How do I delete the Clicky bar from my website?

It's showing on I noticed it on my phone while it ...
3 replies
Latest: Nov 1 2014 7:53am