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Cannot track in Wordpress

I installed the Clicky plugin and copied the account preference details - ID, key etc but it will not verify.

I have checked the footer and the php hook is there.

Any ideas please?

Posted Sun Jun 15 2014 8:51p by Tracker***


Just FYI, as Clicky states atop the Apps & Plugins page: https://clicky.com/help/apps-plugins

"PLEASE NOTE!
All software on this page was developed by a third party, unless stated otherwise. We cannot provide support for software we did not develop, so please contact the developer of that software directly if you are having any problems."

Posted Mon Jun 16 2014 7:40a by ringo***


Good luck getting help from Yoast...

Posted Wed Jun 18 2014 8:35a by owen***


TrackerMan

Let's rule out any errors or typos in the site id you entered into the plug-in. I know, but go double check it anyways. Make sure you didn't enter the sitekey instead of site id into the plug in. Okay, that's the easiest stuff to check, and with that verified, let's go to the next step.

Next idea is to make sure your browser is not rendering a cached page from before you added the clicky tracking code. You could have the tracking info entered perfectly into the plug-in, and if your browser is rendering a cached page it won't be pulling up the tracking code. So next, blow away the browser cache or else use a different browser or computer that has never pulled up the web site before.

If it's still not working, then here are some ideas on how to dig further into this problem...

> You indicated: I have checked the footer and the php hook is there.

When you say the php hook is there, how do you know it is doing what you want it to do?

As you know, clicky tracking code itself is javascript code executed by the browser. Whether this code is dynamically generated by php or hard coded into the HTML body of your web page, it should be visible if you view source of your web page in a browser.

So next step is for you to pull up a web page that should be tracking, view source in the browser, and search for the clicky JS code in the source code.

(Remember the earlier suggestion above to make sure you aren't looking at a cached page or you can go crazy trying to debug a problem that might not exist).

If you don't find the clicky code in the web page source view, then start walking backwards to figure out why the php hook is not generating the JS code as part of the html page.

If you do find the clicky code in there, make sure it's in the BODY section of the HTML code. Can't be in the HEADER section, and must occur before the /body tag.

If you aren't sure what this should look like, then pull up one of your pages that you know is tracking properly, view source, and find the clicky code to see a working example.

If you don't have a working one of your own, then view source of this forum post page and at the bottom just before the /body tag will be the clicky code that is tracking you right now. Note the number before the .gif will be the site id, so if you look at a site that's not yours to view the clicky code then the .gif name will be different. But it may still be a useful example of what kind of JS code you should see in your web browser when you view source of your own clicky-tracked site.

If you don't see that code in the browser, then your site is not serving it up in the web page. Pull the thread and you might be able to find where the disconnect is.

I'm thinking since you are working with a WP plug-in, then the source code is probably correct if it is in there at all. Hopefully this is either a typo you made in the plug-in admin setup when you entered your site id, or else it was a cached page that now shows the code once you blew away the browser cache.

If all this doesn't resolve the issue, then the next idea would be to visit the support forum for the plug-in developer. If there is a problem with the plug-in then you won't be the only one seeing it.

If the plug-in developer doesn't have a support forum, then try googling phrases similar to what you typed here at this forum, and see what comes up. If there is an issue with the plug-in, then somebody is talking about it somewhere. Google knows all.

good luck, hope you nail this.

Let us know what happens so other clicky users can benefit from your experience.

Posted Fri Jun 20 2014 7:07a by edyod***


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