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The best return on investment we've made
Clicky is almost 7 years old and we've always been a very small team. We've handled all of the email ourselves since the beginning, using gmail, which we like. I doubt there's a single human being that enjoys doing tech support, but it's critical to customer satisfaction. It's also one of those things that quickly spirals out of control if you're not on top of it every single day, and it takes away precious time from what we really want do (write code).
At our peak we were getting almost 50 emails a day. Now we're down to about 20. How did we do that? Black magic? No. What we did was build a knowledge base with hundreds of topics (over 300 and counting), including many guides/howto's and tons of the most common problems people have.
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1 minute uptime monitoring and more new custom upgrade options
We just launched a revamped upgrade page with some highly requested feature customization options.
Here's what the new upgrade page looks like:
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Tracking tel: URLs, custom heatmap objects, and other tracking code updates
Note 1: DO NOT PANIC. You don't need to change anything with the code installed on your site. We've simply made some changes to the way the code works, adding a couple of features and fixing a few bugs.
Note 2: Other than the "tel:" tracking, most of this only applies to advanced users.
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Local/internal search support
Local searches (searches performed with your site's own search engine) has been one of the biggest feature requests we've had over the years, so we're happy to finally support it!
First, you need to tell us what the search parameter is that your site uses. Common ones would be "q" or "search". Examples:
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Monitage uptime monitoring beta
Many Clicky users have asked us about site monitoring. We are happy that this is top-of-mind for some of you because its importance should not be understated. Often we will receive emails from Clicky users asking why there was a dramatic lag in visitors tracked or a complete drop-off altogether. While there can be many explanations, it is not uncommon that the site itself went down unbeknownst to the site owner. Standard web analytics will not be able to tell you this, but site uptime monitoring and alerts will.
With this in mind, we are excited to announce a closed beta in partnership with Monitage, a newly-developed site uptime monitoring service by Roxr Software (that's us). We have integrated Monitage into Clicky to give you a bigger picture of the health and activity of your web sites.