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When did visitor XYZ first visit my site?
We've only been tracking this data since mid-April, with this release. So for loyal visitors, you may see a lot of dates around mid-April. That's a bummer, but it's also part of the reason we've been waiting to release this feature — we wanted to have at least a few months of data. We now have almost 4 months so we feel it's good to go.
This feature will be particularly useful to those of you who use our goal system. We use goals to track when people upgrade to our premium service so we can see it right in our stats. (Of course, we have an admin area to see all of this data too, but it's more fun when it's in your stats). As you can see in this screenshot, taken from a visitor today (with all identifying info removed), this person first visited in… well, mid-April. The point is, we immediately know how long this person has been coming to our site before upgrading, and we can see it right in their session details. Fun!
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Video analytics
Video analytics has arrived! Documentation is here. Once you have set this up on your web site, here is an example report you would see under the new Content:Video tab.
We've tried to make this as easy as possible for you to use, so we have two announcements to make.
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New feature: Sub-user accounts!
On your user homepage, you may notice a new option to "Manage users". What is this? Oh, only about the most requested feature of all time.
Anyone with a Pro or higher account can now create additional user accounts that can be assigned read-only or administrative access to one or more of your existing sites. This is a great way to let your clients login to our service and only be able to view the stats they should have access to, without having to share your entire account with them. Sub-user admins have full control over a site, including changing preferences and setting up goals, campaigns, etc. The only thing a sub-user admin can't do is delete the site itself.
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How we use Gmail as a help desk
This is a bit off topic, but I thought some of you might find it interesting.
We get a lot of emails. For the past three and a half years, my partner Noah and I have been forwarding our getclicky.com emails to our personal Gmail accounts (because we love Gmail). This works good, but the problem is that a lot of the time, a user will email the wrong person. So then we have to forward emails to each other, and sometimes back again, and it becomes a bit of a mess. It also makes it harder to know if a person has emailed us before about something, because maybe he emailed Noah last time, but me the next time.
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Say goodbye to search analytics
Google just announced their new secure search beta, and DuckDuckGo announced similar measures. DDG's are a bit more thorough, but the end result is the same — the search term is not passed through the referrer, and hence no analytics tool (not even a good old log analyzer) will have any idea of what a visitor searched for to reach your site.
They both claim to do this in the name of privacy. Google's is a beta so it's off by default, and it doesn't explicitly say "privacy from webmasters", but that is part of the end result. DDG, on the other hand, explicitly mentions "not leaking your search terms", and this feature is enabled by default for all users — even over non-HTTPS connections. (Technical note: when you click a link on an HTTPS page, your browser does not send a referrer, which is why HTTPS search engines will result in "secret" searches that we can't see).