Onsite analytics not appearing for 1 site only

Hi, I have about a dozen sites on my Clicky account and the new onsite analytics is working fine for all but one. I am logged on as the main user and the user preferences are set correctly and also the site width specified. As far as I can tell nothing is set up differently with this site than the others but it doesn't work.

Heatmaps work if I go to them specifically from the links within Clicky - it's just the black box doesn't show in the bottom right corner of the site.

Hope you can help!

www.zandvoort.org

Does anyone have any genuine answers rather than blatant link comment spam @teller ? Any way to report this kind of spam? Thanks

Is this forum monitored by Clicky staff?

Having the same issue here. One of our sites not showing the on-site stats, while the other is ok. Anybody?

@tigerchick, which site?

The most common cause of this is that your site already has jQuery on it but it's an old version (1.4 minimum is required, 1.6 recommended).

For us it is happening on www.books-express.ro
We use jquery 1.7.1, but it's loaded via head.js loader.

This is happening to my blog site too, and it's sad. =(

I have the same problem. I have 7 sites on my account and 2 of them are showing the on site analytics.
They all run on JQuery 1.7.2

Really? No word from support on this for over a week?

Same problem here. 5 sites total on my account; 1 doesn't register stats. Can clicky staff please help out in this thread? I'm up to date on JQuery version.

For us it is fixed now. Thanks.

We finally figured out that sub-users were the problem, took a while to track down, but now it should work for all sites in anyone's account.

http://getclicky.com/blog/307/on-site-analytics-update