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Help & Troubleshooting
Use clicky for tracking email opens Hi I want to test a very simple tracking on emails. I know I can't embed any …	5 replies Latest: May 10 2023 12:52p
Where is the Proxy for Nginx? In the Help docs it says there's an Nginx proxy, but when I go to the tracking c…	3 replies Latest: May 5 2023 6:14p
what does "log data" mean hi. i had a quick question about this page and it's copy: https://clicky.com/…	3 replies Latest: May 4 2023 1:38p
Org listed as 127.0.0.0 - what, and how? Hiya, I see someone visited my website overnight and made an enquiry but their v…	2 replies Latest: Apr 23 2023 10:38a
How do I INCLUDE internal traffic I'm just trying to see if the darn thing works, and there's no way to track my o…	3 replies Latest: Apr 17 2023 11:58a
iCloud private relay and geolocation As of yesterday, most Apple devices with the iCloud Private Relay option enabled…	8 replies Latest: Apr 10 2023 12:20p
All my visitors are suddenly from 'Cloudflare' Practically overnight from April 9th onwards almost all my visitor results acros…	2 replies Latest: Apr 10 2023 10:49a
DDoS attack Apr 4 We were offline for about 4 hours on Tue Apr 4, from approximately 8am to 12pm P…	4 replies Latest: Apr 4 2023 10:13p
What do the green and purple lines under the VISIT… On the Big Screen, what do the green and purple lines under the VISITORS and ACT…	2 replies Latest: Mar 18 2023 10:34a
What is "Content" on the Big Screen What is the first column marked "Content" on the Big Screen? When I look at my …	4 replies Latest: Mar 16 2023 11:29a
Current/Online visitors difference between Clicky … Hi, I've been using Clicky for a week or so and so far liking it (trying to swit…	3 replies Latest: Mar 9 2023 3:49p
Icloud Private Relay Thus far more than 50% of users show as "Icloud Private Relay". That would mean…	1 replies Latest: Mar 2 2023 11:58a
Tracking of embeded youtube video in wordpress Hello, I got a youtube video embeded into a page built using selfhosted wordp…	3 replies Latest: Mar 2 2023 11:50a
Position of Clicky Widget Hi - I'm new to Clicky Can you change the position of the clicky widget on your…	5 replies Latest: Feb 27 2023 3:09p
Clicky vs GA metrics Hi there. I have been using Clicky for 2 months. Since I am not a techie, Cli…	1 replies Latest: Dec 30 2022 2:41p
How soon will tracking start? I just installed the Wordpress plugin today and activated it. How soon can I sta…	4 replies Latest: Oct 28 2022 1:06p
Did something change? Hi all! This week, I noticed a massive drop in my readership and also saw that s…	1 replies Latest: Oct 27 2022 10:47a
Do I embed clicky code in every page? Hi Do I need to embed the same clicky code in every webpage or only in the ind…	3 replies Latest: Sep 12 2022 10:34a
Emails not getting through to Support Hi I sent an email on Monday to [email protected] and have had no reply. To…	4 replies Latest: Jul 26 2022 3:18p
Installed code but no tracking I've done everything required to install tracking but there is no connection. I…	8 replies Latest: Jul 22 2022 9:39p
Where to insert tracking code on a Joomla! 4 site Where to insert tracking code on a Joomla! 4 site?	0 replies Latest: May 10 2022 9:02a
Tracking on Google Sites? I've searched around and tried everything.. I have my own personal domain bought…	0 replies Latest: May 6 2022 3:50a
Tracking code duplicate data I have a website already with tracking code at xxxxxxxxxxxx. com and everythin…	1 replies Latest: Apr 27 2022 3:35a
All internal links and buttons not working I am seeing a continuing and prolonged loading icon...that does not go away now …	4 replies Latest: Apr 6 2022 3:09p
No data from 2021 Hello, I've been using the service for several years but there is no data stored…	1 replies Latest: Mar 28 2022 5:03a
How can I track reddit ad traffic? I'm experimenting with reddit ads, they use this extension on the landing url: …	4 replies Latest: Mar 2 2022 9:38a
Cargo Collective Hi everyone ! I'm using cargo collective to make a website. I need help, i'm…	1 replies Latest: Mar 1 2022 9:15p
Referral URLs Why do some URLs come with the full URL whereas some sources of traffic only com…	1 replies Latest: Feb 23 2022 1:46a
A flat line for a week? Hello, since a week I'm having a flat line in my stats, which is not possible be…	3 replies Latest: Feb 23 2022 1:42a
Outbound links / onClick Hi, the last update of my MFA Wordress plugin has obfuscated the links to the…	2 replies Latest: Jan 6 2022 12:48p
Onsite analytics not appearing for 1 site only Hi, I have about a dozen sites on my Clicky account and the new onsite analyti…	12 replies Latest: Nov 9 2021 2:22a
db71 emergency maintenance About 4:30pm PST on Saturday, Nov 6, the MySQL process for db71 started crashing…	6 replies Latest: Nov 7 2021 11:41p
How does Clicky track clients who are blocking thi… I had a Safari visitor and I know Safari blocks 3d-party, yet Clicky tracked the…	8 replies Latest: Jun 24 2021 10:13a
No stats showing for my website No stats showing for my website. Yet several people I know have visited it but n…	5 replies Latest: Jun 14 2021 6:38a
Can I change my hostname if changing domain name? Hey there, I'm switching domains on my website but was hoping to preserve his…	2 replies Latest: Jun 9 2021 10:15p
Is there Dashboard Design samples to see for Inspi… Just wondering whether there were sample Dashboard designs for inspiration. I've…	1 replies Latest: Jun 7 2021 5:36p
Seeing how many uniques from a certain country? How can I see how many uniques I got from a certain country during a certain tim…	6 replies Latest: Jun 3 2021 1:49p
If I upgrade... will you show me my past data beyond 30 days or it's gone forever?	1 replies Latest: Jun 2 2021 3:20a
Visitors with no action Hello; I have a website with more and more visitors with no action.…	0 replies Latest: Jun 1 2021 12:42a
Get a list of top clicked pages from a single traf… Hi all, I would like to see my top visited pages but only those considered di…	2 replies Latest: May 30 2021 11:34p
Clicky script flagged as malicious Our ESET just tagged Clicky code as malicious, we have removed it from our websi…	6 replies Latest: May 11 2021 10:53a
Is it possible to create a "negative" filter? Show visitors who use Firefox and are NOT from New York?	0 replies Latest: Apr 10 2021 3:45p
Filter IPv6? We can't filter IPv6 IPs?	0 replies Latest: Apr 10 2021 3:39p
HUGE DIFFERENCE BETWEEN THE SEARCH CONSOLE STATIST… I noticed there is an huge difference between the Click of the SEARC…	3 replies Latest: Apr 9 2021 2:20p
How can I make Clicky show full Referral URL inste… thanks	6 replies Latest: Apr 7 2021 11:29a
Goals Stopped Working After removing the clicky plugin, and switching to just using the tracking code …	2 replies Latest: Mar 25 2021 10:03a
Page Insights: Reduce the Impact of Third Party Co… Hello! I'm digging into performance and trying to speed my sites up. Page speed…	10 replies Latest: Mar 14 2021 10:21a
Page Name vs. URL I recently shut down my old Wordpress website and opened a new one on WIX. On th…	1 replies Latest: Mar 13 2021 6:30a
image access not being tracked Hi I've linked to an image on my site in an excel spreadsheet. When the user …	3 replies Latest: Mar 6 2021 12:35a
Cargo Collective Hi I recently set up a cargo website at http://www.amonle.com As…	3 replies Latest: Mar 3 2021 7:52a
Upgraded to Pro Platinum - Pre-approved payments q… My previous was clicky pro but since i am constantly having traffic overload tha…	4 replies Latest: Mar 2 2021 5:18a
Can I use clicky.log() on a free account? Hi, The documentation is not so clear: can I use clicky.log() to log JS actio…	2 replies Latest: Feb 25 2021 4:27p
Possible to disable pinging for one page? I would like to selectively disable pinging for one page of my site. It heavily…	4 replies Latest: May 4 2017 6:27a
Goal cost column on reports and dashboard I set up a goal and can see my revenue, but I don't see the cost figure anyw…	2 replies Latest: Apr 24 2017 12:27p
Bing ads. Hey guys. If somebody knows what should be a BING ads equivalent to …	6 replies Latest: Apr 23 2017 5:18a
Grouping Page Visits for Reporting Hi all, My name is Mike and I have a white label account that I use…	1 replies Latest: Apr 20 2017 2:54p
Error online now witgets Tally Hello, I use the Tally witgets and on online now I still have only one vi…	1 replies Latest: Apr 15 2017 8:30a
No longer Tracking My 2 WordPress sites stopped tracking 3 days ago for no apparent reason. The cod…	6 replies Latest: Apr 14 2017 7:50p
Identify 404 pages I'm trying to work out a way to identify pages that are getting a 404 error wh…	5 replies Latest: Apr 14 2017 7:31p
Get visitors-list filtered by 1 uid shows no info Hello I was unable to find answer on my question. I want t…	0 replies Latest: Apr 14 2017 6:42a
1 action 10 seconds visits Hi! I know that there has been posts about that topic before but they ar…	11 replies Latest: Apr 4 2017 11:33a
Leverage Browser Caching clicks script We are looking at ways to optimize the performance/loading of our site. One of…	3 replies Latest: Apr 1 2017 5:15a
Devices Ive been tracking a individual who's been clicking my google ads for the past …	0 replies Latest: Mar 26 2017 8:16a
Wrong sub domain reporing Weird live/Staging cross links problem Hi maybe someone can help. W…	0 replies Latest: Mar 25 2017 3:49p
Is it just me or everyone else? I can't figure out whats wrong. if its my server or clickys. See screenshot ht…	11 replies Latest: Mar 24 2017 11:20p
Bounce Rates and Premium/Free Plans Hi there, I downgraded from Premium to Free a few days ago.…	0 replies Latest: Mar 24 2017 11:57a
Clicky script flagged as malicious Hello, I’ve been trying to add a clicky (clicky.com) script into a…	0 replies Latest: Mar 23 2017 8:45p
Custom Alerts Hi there, Love Clicky btw. I have a small question.…	9 replies Latest: Mar 22 2017 4:51p
Clicky being blocked by Firefox v52 by default. I just noticed that Firefox v52 is now blocking tracking by default. …	1 replies Latest: Mar 17 2017 1:10p
Not tracking all visitors I have added the tracking code on https://www.lastanswers.com but less tha…	7 replies Latest: Mar 17 2017 8:23a
How to NOT track my own IP? Hi there, Whenever I visitor my own site, clicky track me. What s…	3 replies Latest: Mar 14 2017 12:35a
jQuery Mobile plugin not loaded with HTTPS! Hello, i have a simple jQuery Mobile app using latest stable version 1.4.5 and…	1 replies Latest: Mar 9 2017 11:44a
Tag limits based on plans? 2 Questions: Is it possible to increase 2000 tag limit? Is there p…	1 replies Latest: Mar 4 2017 1:45p
Is it possible to see the companies name? Hi! I've just upgraded my clicky account to the premium formula b…	7 replies Latest: Feb 28 2017 6:41a
SE Spiders I have been getting various hits from these ip's: 204.79.180.178…	5 replies Latest: Feb 27 2017 2:45a
Clicky on every page? I installed Clicky on my home page and is getting some traffic. So is…	8 replies Latest: Feb 26 2017 2:24a
multiple split tests Is it possible to have multiple split tests in a same page to test different cha…	0 replies Latest: Feb 22 2017 9:10p
How can I stop logging my visits? How can I keep my visits from showing up? Is there a way to block my IP…	8 replies Latest: Feb 21 2017 6:10a
Bounce Rate shot through roof Hi, firstly, Love this plugin. Thanks for it! Had begun with Cl…	4 replies Latest: Feb 16 2017 1:17a
Yandex issues Hi, I'm experiencing many Yandex referrers on almost all of my si…	4 replies Latest: Feb 14 2017 2:08a
Expand button for Actions Hi, the Expand button for Actions has disappeared from my dashboard. Is it bec…	0 replies Latest: Feb 9 2017 11:49a
amp analytics didn't work well amp analytics didn't work well. Please check.	0 replies Latest: Feb 8 2017 5:23p
Duplicate actions when using clicky.log() I'm using clicky.log() to capture clicks on a few different iframes on the…	2 replies Latest: Feb 7 2017 2:05p
Goal tracking on Squarespace Forms I built my site using Squarespace, and I'm using Clicky for analytics.…	0 replies Latest: Feb 7 2017 1:30p
Drill down into goals data Is there a way to learn more about Completed Goals? Let's say I h…	0 replies Latest: Jan 31 2017 9:49a
Tracking the Page Before the Goal Is there a way to easily view the single page that was before the goal (not th…	3 replies Latest: Jan 30 2017 2:11p
Is it critical to keep Admin Site Key SECRET?? I'm integrating a call to the clicky-supplied API called clicky_log. I have a…	2 replies Latest: Jan 29 2017 2:24p
Clicky stopped tracking We've been using Clicky for years. We hit the traffic limit and tracking shut …	1 replies Latest: Jan 22 2017 4:10a
Traffic From Google Local 3 Pack Is there a way to see traffic from Google Local 3 Pack on Clicky? T…	3 replies Latest: Jan 20 2017 3:22a
How to track multiple pages as 1 goal? Im attempting to tracking multiple pages under a single goal. In Google Analytic…	4 replies Latest: Jan 16 2017 12:32p
Blocking IP still shows in list of visitors Hi, I've set this IP to be blocked from being logged, but their…	9 replies Latest: Jan 12 2017 10a
Stats not updating Statistics are not updating...New visitors are not being logged. Any …	12 replies Latest: Jan 10 2017 5:02a
How to get Page Views by Country in dashboard Hi, I want to be able to get page views by country in the dashboard. Is t…	1 replies Latest: Jan 8 2017 4:35a
Manually install Code on each page Do I need to put clicky code on every page of my web site or is there some autom…	3 replies Latest: Jan 8 2017 3:55a
UID filters deleted Hi I have a problem I added two UID number under one name in the…	0 replies Latest: Dec 31 2016 3:47p
ERROR LOG Clicky is up and running, but when I click in the dashboard e.g. "last 7 day…	0 replies Latest: Dec 30 2016 3:04p
Tracking code won't register I have a WIX website and they have the option of pasting in code. But it is not …	0 replies Latest: Dec 28 2016 11:17a
Possible way to track users running ad blockers? What do you guys think of the approach suggested at the bottom of this article a…	2 replies Latest: Dec 27 2016 8:11a
Large traffic drops I track 8 sites via clicky, 2 were affected by the ongoing db issues and I cur…	19 replies Latest: Dec 24 2016 9:50a
Google AMP? Is Clicky Google AMP compatible now? I saw a thread about it from J…	5 replies Latest: Dec 23 2016 6:01a