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Help & Troubleshooting
No visitor list data returned for dates older than… I have two queries that I use to pull data into Excel. Both queries use the Visi…	3 replies Latest: Feb 5 2025 8:15p
How to export visitor reports to excel? How to export visitor reports to excel? I want to export the vistor report for…	2 replies Latest: Feb 5 2025 2:28p
db74 maintenance Maintenance on db74 today. Its traffic processing will be halted for 6-12 hours,…	6 replies Latest: Jan 31 2025 12:43p
Setting up Events How to set up goals/events in Clicky? Can anyone share a clear step by step info…	1 replies Latest: Jan 7 2025 2:34p
How long does it take for Clicky Plugin to start t… I just uninstalled the manual tracking code from my wordpress website and instal…	1 replies Latest: Dec 14 2024 8:42a
Email Reports FOR CLIENTS I have one acct with multiple client website accounts in it. I have figured out …	2 replies Latest: Nov 28 2024 2:22a
htaccess http& Hello! You sure urls must http:// (without ssl?) ### CLICKY ANTI-ADBLOCK P…	2 replies Latest: Oct 25 2024 12:18p
Tracking code or plugin? Hello! If I have clicky plugin on my wordpress site, I not must add trackin…	5 replies Latest: Oct 25 2024 12:17p
How to translate widget? Hello! I found how to do write custom title for widget. Tell me please I can …	0 replies Latest: Oct 16 2024 10:52p
Clickly article Clickly text appears on the top left of my website. How can I prevent this text …	2 replies Latest: Oct 1 2024 2:02p
Tracking Code Stopped Tracking From 08/06/2024 Clicky has stopped tracking my website. I checked the trackin…	3 replies Latest: Aug 29 2024 5:08p
LOCATION FILTERS I have my site on Clicky with the location filter set to show UK Traffic only …	1 replies Latest: Aug 23 2024 1:37p
Reverse proxy with AWS/Cloudfront Hi everyone I'm looking to set up the reverse proxy stuff with Cloudfront on …	3 replies Latest: Jun 12 2024 7:15a
Can't add new site Hello, I can't add a new site. Instead, I get this error: "There was a proble…	3 replies Latest: May 14 2024 10:03a
Discrepancy Why is there a big discrepancy between Clicky and Google Analytics. Right now, C…	0 replies Latest: May 7 2024 1:20p
Track a different url I signed up for Clicky many years ago for a site that I no longer use. I would l…	4 replies Latest: May 7 2024 9:28a
Lighthouse Reports Clicky Uses HTTP Hello I've installed the tracking code on my site and have run Lighthouse for…	4 replies Latest: May 1 2024 10:54a
adkserve.com showing up on Links Over the last days I have noticed incoming links from ad2.adkserve.com and ad3.a…	1 replies Latest: Apr 12 2024 7a
Hash-based utm campaign tags is not registered cor… For a long time we've used hash-based dynamic campaign tags, eg. /path/t…	8 replies Latest: Apr 12 2024 6:59a
Stop Tracking My Visits I cannot get Clicky to stop tracking my visits whenever I visit my website or we…	2 replies Latest: Apr 9 2024 2:21p
different google IP address than Nginx access Log My new built website. I added Clicky tracking code. I found IPv4: 66.249.74.1…	1 replies Latest: Mar 29 2024 4:45p
Tracking Code Stopped Tracking Hello, As of today, my Clicky tracking code stopped working on my website at.…	3 replies Latest: Mar 29 2024 4:41p
It has been a week since I installed the code usin… Hello I installed the tracking code using Google Tag Manager and checked stat…	3 replies Latest: Mar 5 2024 12:54p
Did alerts just start working again? Hadn't seen alerts for a while, sort of forgot about them, then today 21 Feb I s…	2 replies Latest: Feb 27 2024 11a
Idea or best practice about tracking page views an… I'm using Clicky in an enterprise app. I'm trying to figure out the optimal way …	2 replies Latest: Feb 9 2024 5:15p
Uncaught ReferenceError: clicky is not defined I am trying to track an event as part of a jquery handler. My js code, defined …	9 replies Latest: Feb 5 2024 7:58p
Blocked by Cloudflare when using proxy tracking wi… So I'm trying to set up proxy tracking in an Azure App Services. I believe I hav…	7 replies Latest: Feb 2 2024 10:18a
Traffic Sources Issues Hi all, I've got a website with plenty of users arriving via email and the UR…	7 replies Latest: Jan 24 2024 1:03a
Prevent third-party payment forms from appearing a… Hi, We have a payment flow requiring we send users to an external domain, tha…	2 replies Latest: Dec 8 2023 1:47p
Combining results from same name content New here everyone and thanks in advance for any help. I have website links se…	13 replies Latest: Nov 13 2023 8:36p
Support Email Bouncing Hi, We're looking for help with an issue. However, the support email is bounc…	1 replies Latest: Nov 10 2023 11:11p
Registering Clicky events server-side I have a desktop application that requests a static file on my web server. I wan…	3 replies Latest: Sep 25 2023 11:11a
can you track sub directories My main domain is justforyouproductreview.com and I am building a multiniche sit…	5 replies Latest: Sep 5 2023 6:20p
How to set up Dynamic Revenue Goal Hi there, I have create normal goal and I can see once somebody has done a p…	2 replies Latest: Jul 26 2023 11:56p
Clicky stopped tracking We've been using Clicky for years. We hit the traffic limit and tracking shut …	2 replies Latest: Jul 21 2023 7:04a
See in dashboard click.log I have added the event onclick="clicky.log('myLink','desc')". But I don't know h…	2 replies Latest: Jul 9 2023 9:23a
Why so many 10 sec sessions? Hi. Recently started to use Clicky after coming from GA. First of all, the numb…	10 replies Latest: Jul 6 2023 11:13a
Clicky vs GA metrics Hi there. I have been using Clicky for 2 months. Since I am not a techie, Cli…	2 replies Latest: Jun 12 2023 5:36a
Use clicky for tracking email opens Hi I want to test a very simple tracking on emails. I know I can't embed any …	5 replies Latest: May 10 2023 12:52p
Where is the Proxy for Nginx? In the Help docs it says there's an Nginx proxy, but when I go to the tracking c…	3 replies Latest: May 5 2023 6:14p
what does "log data" mean hi. i had a quick question about this page and it's copy: https://clicky.com/…	3 replies Latest: May 4 2023 1:38p
Org listed as 127.0.0.0 - what, and how? Hiya, I see someone visited my website overnight and made an enquiry but their v…	2 replies Latest: Apr 23 2023 10:38a
How do I INCLUDE internal traffic I'm just trying to see if the darn thing works, and there's no way to track my o…	3 replies Latest: Apr 17 2023 11:58a
iCloud private relay and geolocation As of yesterday, most Apple devices with the iCloud Private Relay option enabled…	8 replies Latest: Apr 10 2023 12:20p
All my visitors are suddenly from 'Cloudflare' Practically overnight from April 9th onwards almost all my visitor results acros…	2 replies Latest: Apr 10 2023 10:49a
DDoS attack Apr 4 We were offline for about 4 hours on Tue Apr 4, from approximately 8am to 12pm P…	4 replies Latest: Apr 4 2023 10:13p
What do the green and purple lines under the VISIT… On the Big Screen, what do the green and purple lines under the VISITORS and ACT…	2 replies Latest: Mar 18 2023 10:34a
What is "Content" on the Big Screen What is the first column marked "Content" on the Big Screen? When I look at my …	4 replies Latest: Mar 16 2023 11:29a
Current/Online visitors difference between Clicky … Hi, I've been using Clicky for a week or so and so far liking it (trying to swit…	3 replies Latest: Mar 9 2023 3:49p
Icloud Private Relay Thus far more than 50% of users show as "Icloud Private Relay". That would mean…	1 replies Latest: Mar 2 2023 11:58a
Tracking of embeded youtube video in wordpress Hello, I got a youtube video embeded into a page built using selfhosted wordp…	3 replies Latest: Mar 2 2023 11:50a
Position of Clicky Widget Hi - I'm new to Clicky Can you change the position of the clicky widget on your…	5 replies Latest: Feb 27 2023 3:09p
How soon will tracking start? I just installed the Wordpress plugin today and activated it. How soon can I sta…	4 replies Latest: Oct 28 2022 1:06p
Did something change? Hi all! This week, I noticed a massive drop in my readership and also saw that s…	1 replies Latest: Oct 27 2022 10:47a
Do I embed clicky code in every page? Hi Do I need to embed the same clicky code in every webpage or only in the ind…	3 replies Latest: Sep 12 2022 10:34a
Emails not getting through to Support Hi I sent an email on Monday to [email protected] and have had no reply. To…	4 replies Latest: Jul 26 2022 3:18p
Installed code but no tracking I've done everything required to install tracking but there is no connection. I…	8 replies Latest: Jul 22 2022 9:39p
Where to insert tracking code on a Joomla! 4 site Where to insert tracking code on a Joomla! 4 site?	0 replies Latest: May 10 2022 9:02a
Tracking on Google Sites? I've searched around and tried everything.. I have my own personal domain bought…	0 replies Latest: May 6 2022 3:50a
Tracking code duplicate data I have a website already with tracking code at xxxxxxxxxxxx. com and everythin…	1 replies Latest: Apr 27 2022 3:35a
All internal links and buttons not working I am seeing a continuing and prolonged loading icon...that does not go away now …	4 replies Latest: Apr 6 2022 3:09p
No data from 2021 Hello, I've been using the service for several years but there is no data stored…	1 replies Latest: Mar 28 2022 5:03a
How can I track reddit ad traffic? I'm experimenting with reddit ads, they use this extension on the landing url: …	4 replies Latest: Mar 2 2022 9:38a
Cargo Collective Hi everyone ! I'm using cargo collective to make a website. I need help, i'm…	1 replies Latest: Mar 1 2022 9:15p
Referral URLs Why do some URLs come with the full URL whereas some sources of traffic only com…	1 replies Latest: Feb 23 2022 1:46a
A flat line for a week? Hello, since a week I'm having a flat line in my stats, which is not possible be…	3 replies Latest: Feb 23 2022 1:42a
Outbound links / onClick Hi, the last update of my MFA Wordress plugin has obfuscated the links to the…	2 replies Latest: Jan 6 2022 12:48p
Onsite analytics not appearing for 1 site only Hi, I have about a dozen sites on my Clicky account and the new onsite analyti…	12 replies Latest: Nov 9 2021 2:22a
db71 emergency maintenance About 4:30pm PST on Saturday, Nov 6, the MySQL process for db71 started crashing…	6 replies Latest: Nov 7 2021 11:41p
How does Clicky track clients who are blocking thi… I had a Safari visitor and I know Safari blocks 3d-party, yet Clicky tracked the…	8 replies Latest: Jun 24 2021 10:13a
No stats showing for my website No stats showing for my website. Yet several people I know have visited it but n…	5 replies Latest: Jun 14 2021 6:38a
Can I change my hostname if changing domain name? Hey there, I'm switching domains on my website but was hoping to preserve his…	2 replies Latest: Jun 9 2021 10:15p
Is there Dashboard Design samples to see for Inspi… Just wondering whether there were sample Dashboard designs for inspiration. I've…	1 replies Latest: Jun 7 2021 5:36p
Seeing how many uniques from a certain country? How can I see how many uniques I got from a certain country during a certain tim…	6 replies Latest: Jun 3 2021 1:49p
If I upgrade... will you show me my past data beyond 30 days or it's gone forever?	1 replies Latest: Jun 2 2021 3:20a
Visitors with no action Hello; I have a website with more and more visitors with no action.…	0 replies Latest: Jun 1 2021 12:42a
Get a list of top clicked pages from a single traf… Hi all, I would like to see my top visited pages but only those considered di…	2 replies Latest: May 30 2021 11:34p
Clicky script flagged as malicious Our ESET just tagged Clicky code as malicious, we have removed it from our websi…	6 replies Latest: May 11 2021 10:53a
Is it possible to create a "negative" filter? Show visitors who use Firefox and are NOT from New York?	0 replies Latest: Apr 10 2021 3:45p
Filter IPv6? We can't filter IPv6 IPs?	0 replies Latest: Apr 10 2021 3:39p
HUGE DIFFERENCE BETWEEN THE SEARCH CONSOLE STATIST… I noticed there is an huge difference between the Click of the SEARC…	3 replies Latest: Apr 9 2021 2:20p
How can I make Clicky show full Referral URL inste… thanks	6 replies Latest: Apr 7 2021 11:29a
Goals Stopped Working After removing the clicky plugin, and switching to just using the tracking code …	2 replies Latest: Mar 25 2021 10:03a
Page Insights: Reduce the Impact of Third Party Co… Hello! I'm digging into performance and trying to speed my sites up. Page speed…	10 replies Latest: Mar 14 2021 10:21a
Page Name vs. URL I recently shut down my old Wordpress website and opened a new one on WIX. On th…	1 replies Latest: Mar 13 2021 6:30a
image access not being tracked Hi I've linked to an image on my site in an excel spreadsheet. When the user …	3 replies Latest: Mar 6 2021 12:35a
Cargo Collective Hi I recently set up a cargo website at http://www.amonle.com As…	3 replies Latest: Mar 3 2021 7:52a
Upgraded to Pro Platinum - Pre-approved payments q… My previous was clicky pro but since i am constantly having traffic overload tha…	4 replies Latest: Mar 2 2021 5:18a
Can I use clicky.log() on a free account? Hi, The documentation is not so clear: can I use clicky.log() to log JS actio…	2 replies Latest: Feb 25 2021 4:27p
Possible to disable pinging for one page? I would like to selectively disable pinging for one page of my site. It heavily…	4 replies Latest: May 4 2017 6:27a
Goal cost column on reports and dashboard I set up a goal and can see my revenue, but I don't see the cost figure anyw…	2 replies Latest: Apr 24 2017 12:27p
Bing ads. Hey guys. If somebody knows what should be a BING ads equivalent to …	6 replies Latest: Apr 23 2017 5:18a
Grouping Page Visits for Reporting Hi all, My name is Mike and I have a white label account that I use…	1 replies Latest: Apr 20 2017 2:54p
Error online now witgets Tally Hello, I use the Tally witgets and on online now I still have only one vi…	1 replies Latest: Apr 15 2017 8:30a
No longer Tracking My 2 WordPress sites stopped tracking 3 days ago for no apparent reason. The cod…	6 replies Latest: Apr 14 2017 7:50p
Identify 404 pages I'm trying to work out a way to identify pages that are getting a 404 error wh…	5 replies Latest: Apr 14 2017 7:31p
Get visitors-list filtered by 1 uid shows no info Hello I was unable to find answer on my question. I want t…	0 replies Latest: Apr 14 2017 6:42a
1 action 10 seconds visits Hi! I know that there has been posts about that topic before but they ar…	11 replies Latest: Apr 4 2017 11:33a
Leverage Browser Caching clicks script We are looking at ways to optimize the performance/loading of our site. One of…	3 replies Latest: Apr 1 2017 5:15a
Devices Ive been tracking a individual who's been clicking my google ads for the past …	0 replies Latest: Mar 26 2017 8:16a