Forums » Help & Troubleshooting


Post new topic


Do I embed clicky code in every page?

Hi Do I need to embed the same clicky code in every webpage or only in the ind…
3 replies
Latest: Sep 12 2022 10:34a

Emails not getting through to Support

Hi I sent an email on Monday to support@getclicky.com and have had no reply. To…
4 replies
Latest: Jul 26 2022 3:18p

Installed code but no tracking

I've done everything required to install tracking but there is no connection. I…
8 replies
Latest: Jul 22 2022 9:39p

Where to insert tracking code on a Joomla! 4 site

Where to insert tracking code on a Joomla! 4 site?
0 replies
Latest: May 10 2022 9:02a

Tracking on Google Sites?

I've searched around and tried everything.. I have my own personal domain bought…
0 replies
Latest: May 6 2022 3:50a

Tracking code duplicate data

I have a website already with tracking code at xxxxxxxxxxxx. com and everythin…
1 replies
Latest: Apr 27 2022 3:35a

All internal links and buttons not working

I am seeing a continuing and prolonged loading icon...that does not go away now …
4 replies
Latest: Apr 6 2022 3:09p

No data from 2021

Hello, I've been using the service for several years but there is no data stored…
1 replies
Latest: Mar 28 2022 5:03a

How can I track reddit ad traffic?

I'm experimenting with reddit ads, they use this extension on the landing url: …
4 replies
Latest: Mar 2 2022 9:38a

Cargo Collective

Hi everyone ! I'm using cargo collective to make a website. I need help, i'm…
1 replies
Latest: Mar 1 2022 9:15p

Referral URLs

Why do some URLs come with the full URL whereas some sources of traffic only com…
1 replies
Latest: Feb 23 2022 1:46a

A flat line for a week?

Hello, since a week I'm having a flat line in my stats, which is not possible be…
3 replies
Latest: Feb 23 2022 1:42a

Outbound links / onClick

Hi, the last update of my MFA Wordress plugin has obfuscated the links to the…
2 replies
Latest: Jan 6 2022 12:48p

Onsite analytics not appearing for 1 site only

Hi, I have about a dozen sites on my Clicky account and the new onsite analyti…
12 replies
Latest: Nov 9 2021 2:22a

db71 emergency maintenance

About 4:30pm PST on Saturday, Nov 6, the MySQL process for db71 started crashing…
6 replies
Latest: Nov 7 2021 11:41p

How does Clicky track clients who are blocking thi…

I had a Safari visitor and I know Safari blocks 3d-party, yet Clicky tracked the…
8 replies
Latest: Jun 24 2021 10:13a

No stats showing for my website

No stats showing for my website. Yet several people I know have visited it but n…
5 replies
Latest: Jun 14 2021 6:38a

Can I change my hostname if changing domain name?

Hey there, I'm switching domains on my website but was hoping to preserve his…
2 replies
Latest: Jun 9 2021 10:15p

Is there Dashboard Design samples to see for Inspi…

Just wondering whether there were sample Dashboard designs for inspiration. I've…
1 replies
Latest: Jun 7 2021 5:36p

Seeing how many uniques from a certain country?

How can I see how many uniques I got from a certain country during a certain tim…
6 replies
Latest: Jun 3 2021 1:49p

If I upgrade...

will you show me my past data beyond 30 days or it's gone forever?
1 replies
Latest: Jun 2 2021 3:20a

Visitors with no action

Hello; I have a website with more and more visitors with no action.…
0 replies
Latest: Jun 1 2021 12:42a

Get a list of top clicked pages from a single traf…

Hi all, I would like to see my top visited pages but only those considered di…
2 replies
Latest: May 30 2021 11:34p

Clicky script flagged as malicious

Our ESET just tagged Clicky code as malicious, we have removed it from our websi…
6 replies
Latest: May 11 2021 10:53a

Is it possible to create a "negative" filter?

Show visitors who use Firefox and are NOT from New York?
0 replies
Latest: Apr 10 2021 3:45p

Filter IPv6?

We can't filter IPv6 IPs?
0 replies
Latest: Apr 10 2021 3:39p

HUGE DIFFERENCE BETWEEN THE SEARCH CONSOLE STATIST…

I noticed there is an huge difference between the Click of the SEARC…
3 replies
Latest: Apr 9 2021 2:20p

How can I make Clicky show full Referral URL inste…

thanks
6 replies
Latest: Apr 7 2021 11:29a

Goals Stopped Working

After removing the clicky plugin, and switching to just using the tracking code …
2 replies
Latest: Mar 25 2021 10:03a

Page Insights: Reduce the Impact of Third Party Co…

Hello! I'm digging into performance and trying to speed my sites up. Page speed…
10 replies
Latest: Mar 14 2021 10:21a

Page Name vs. URL

I recently shut down my old Wordpress website and opened a new one on WIX. On th…
1 replies
Latest: Mar 13 2021 6:30a

image access not being tracked

Hi I've linked to an image on my site in an excel spreadsheet. When the user …
3 replies
Latest: Mar 6 2021 12:35a

Cargo Collective

Hi I recently set up a cargo website at http://www.amonle.com As…
3 replies
Latest: Mar 3 2021 7:52a

Upgraded to Pro Platinum - Pre-approved payments q…

My previous was clicky pro but since i am constantly having traffic overload tha…
4 replies
Latest: Mar 2 2021 5:18a

Can I use clicky.log() on a free account?

Hi, The documentation is not so clear: can I use clicky.log() to log JS actio…
2 replies
Latest: Feb 25 2021 4:27p

Possible to disable pinging for one page?

I would like to selectively disable pinging for one page of my site. It heavily…
4 replies
Latest: May 4 2017 6:27a

Goal cost column on reports and dashboard

I set up a goal and can see my revenue, but I don't see the cost figure anyw…
2 replies
Latest: Apr 24 2017 12:27p

Bing ads.

Hey guys. If somebody knows what should be a BING ads equivalent to …
6 replies
Latest: Apr 23 2017 5:18a

Grouping Page Visits for Reporting

Hi all, My name is Mike and I have a white label account that I use…
1 replies
Latest: Apr 20 2017 2:54p

Error online now witgets Tally

Hello, I use the Tally witgets and on online now I still have only one vi…
1 replies
Latest: Apr 15 2017 8:30a

No longer Tracking

My 2 WordPress sites stopped tracking 3 days ago for no apparent reason. The cod…
6 replies
Latest: Apr 14 2017 7:50p

Identify 404 pages

I'm trying to work out a way to identify pages that are getting a 404 error wh…
5 replies
Latest: Apr 14 2017 7:31p

Get visitors-list filtered by 1 uid shows no info

Hello I was unable to find answer on my question. I want t…
0 replies
Latest: Apr 14 2017 6:42a

1 action 10 seconds visits

Hi! I know that there has been posts about that topic before but they ar…
11 replies
Latest: Apr 4 2017 11:33a

Leverage Browser Caching clicks script

We are looking at ways to optimize the performance/loading of our site. One of…
3 replies
Latest: Apr 1 2017 5:15a

Devices

Ive been tracking a individual who's been clicking my google ads for the past …
0 replies
Latest: Mar 26 2017 8:16a

Wrong sub domain reporing

Weird live/Staging cross links problem Hi maybe someone can help. W…
0 replies
Latest: Mar 25 2017 3:49p

Is it just me or everyone else?

I can't figure out whats wrong. if its my server or clickys. See screenshot ht…
11 replies
Latest: Mar 24 2017 11:20p

Bounce Rates and Premium/Free Plans

Hi there, I downgraded from Premium to Free a few days ago.…
0 replies
Latest: Mar 24 2017 11:57a

Clicky script flagged as malicious

Hello, I’ve been trying to add a clicky (clicky.com) script into a…
0 replies
Latest: Mar 23 2017 8:45p

Custom Alerts

Hi there, Love Clicky btw. I have a small question.…
9 replies
Latest: Mar 22 2017 4:51p

Clicky being blocked by Firefox v52 by default.

I just noticed that Firefox v52 is now blocking tracking by default. …
1 replies
Latest: Mar 17 2017 1:10p

Not tracking all visitors

I have added the tracking code on https://www.lastanswers.com but less tha…
7 replies
Latest: Mar 17 2017 8:23a

How to NOT track my own IP?

Hi there, Whenever I visitor my own site, clicky track me. What s…
3 replies
Latest: Mar 14 2017 12:35a

jQuery Mobile plugin not loaded with HTTPS!

Hello, i have a simple jQuery Mobile app using latest stable version 1.4.5 and…
1 replies
Latest: Mar 9 2017 11:44a

Tag limits based on plans?

2 Questions: Is it possible to increase 2000 tag limit? Is there p…
1 replies
Latest: Mar 4 2017 1:45p

Is it possible to see the companies name?

Hi! I've just upgraded my clicky account to the premium formula b…
7 replies
Latest: Feb 28 2017 6:41a

SE Spiders

I have been getting various hits from these ip's: 204.79.180.178…
5 replies
Latest: Feb 27 2017 2:45a

Clicky on every page?

I installed Clicky on my home page and is getting some traffic. So is…
8 replies
Latest: Feb 26 2017 2:24a

multiple split tests

Is it possible to have multiple split tests in a same page to test different cha…
0 replies
Latest: Feb 22 2017 9:10p

How can I stop logging my visits?

How can I keep my visits from showing up? Is there a way to block my IP…
8 replies
Latest: Feb 21 2017 6:10a

Bounce Rate shot through roof

Hi, firstly, Love this plugin. Thanks for it! Had begun with Cl…
4 replies
Latest: Feb 16 2017 1:17a

Yandex issues

Hi, I'm experiencing many Yandex referrers on almost all of my si…
4 replies
Latest: Feb 14 2017 2:08a

Expand button for Actions

Hi, the Expand button for Actions has disappeared from my dashboard. Is it bec…
0 replies
Latest: Feb 9 2017 11:49a

amp analytics didn't work well

amp analytics didn't work well. Please check.
0 replies
Latest: Feb 8 2017 5:23p

Duplicate actions when using clicky.log()

I'm using clicky.log() to capture clicks on a few different iframes on the…
2 replies
Latest: Feb 7 2017 2:05p

Goal tracking on Squarespace Forms

I built my site using Squarespace, and I'm using Clicky for analytics.…
0 replies
Latest: Feb 7 2017 1:30p

Drill down into goals data

Is there a way to learn more about Completed Goals? Let's say I h…
0 replies
Latest: Jan 31 2017 9:49a

Tracking the Page Before the Goal

Is there a way to easily view the single page that was before the goal (not th…
3 replies
Latest: Jan 30 2017 2:11p

Is it critical to keep Admin Site Key SECRET??

I'm integrating a call to the clicky-supplied API called clicky_log. I have a…
2 replies
Latest: Jan 29 2017 2:24p

Clicky stopped tracking

We've been using Clicky for years. We hit the traffic limit and tracking shut …
1 replies
Latest: Jan 22 2017 4:10a

Traffic From Google Local 3 Pack

Is there a way to see traffic from Google Local 3 Pack on Clicky? T…
3 replies
Latest: Jan 20 2017 3:22a

How to track multiple pages as 1 goal?

Im attempting to tracking multiple pages under a single goal. In Google Analytic…
4 replies
Latest: Jan 16 2017 12:32p

Blocking IP still shows in list of visitors

Hi, I've set this IP to be blocked from being logged, but their…
9 replies
Latest: Jan 12 2017 10a

Stats not updating

Statistics are not updating...New visitors are not being logged. Any …
12 replies
Latest: Jan 10 2017 5:02a

How to get Page Views by Country in dashboard

Hi, I want to be able to get page views by country in the dashboard. Is t…
1 replies
Latest: Jan 8 2017 4:35a

Manually install Code on each page

Do I need to put clicky code on every page of my web site or is there some autom…
3 replies
Latest: Jan 8 2017 3:55a

UID filters deleted

Hi I have a problem I added two UID number under one name in the…
0 replies
Latest: Dec 31 2016 3:47p

ERROR LOG

Clicky is up and running, but when I click in the dashboard e.g. "last 7 day…
0 replies
Latest: Dec 30 2016 3:04p

Tracking code won't register

I have a WIX website and they have the option of pasting in code. But it is not …
0 replies
Latest: Dec 28 2016 11:17a

Possible way to track users running ad blockers?

What do you guys think of the approach suggested at the bottom of this article a…
2 replies
Latest: Dec 27 2016 8:11a

Large traffic drops

I track 8 sites via clicky, 2 were affected by the ongoing db issues and I cur…
19 replies
Latest: Dec 24 2016 9:50a

Google AMP?

Is Clicky Google AMP compatible now? I saw a thread about it from J…
5 replies
Latest: Dec 23 2016 6:01a

Facing Diffiiculty to run my Campaign

Hi I am New to Clicky and i am facing difficulty to run my campaign .…
2 replies
Latest: Dec 22 2016 5:52a

free webs

I started my web site with free webs, and used clicky stats there, but latte…
3 replies
Latest: Dec 19 2016 5:31a

How to track outbound links

Hi I want to be able to track clicks on outbound links on my site for each …
7 replies
Latest: Dec 15 2016 7:06p

WP 4.6.1 compatible?

Is clicky WP 4.6.1 compatible? Regards,
1 replies
Latest: Dec 14 2016 4:02p

Filtering IPv6 addresses

Is it possible to filter IPv6 addresses from the analytics? When I try to add …
0 replies
Latest: Dec 11 2016 12:29p

Single Page Apps...

I'm developing a single page app, and want to use clicky (in addition to G…
1 replies
Latest: Dec 8 2016 12:03a

clicky does not show visitors from US

HI, Since a couple of days Clicky is not showing visitors from US. I hav…
3 replies
Latest: Dec 3 2016 10:11a

all goals on one split test for mobile users only

cant find a way to filter all the goal on different split tests for mobile users…
0 replies
Latest: Dec 1 2016 12:43a

clicky Stop workng on my WP sites

clicky Stop workng on my WP sites any refreshing don t work on my bo…
1 replies
Latest: Nov 30 2016 2:07p

Duplicate visitors (no response via email)

Hello, On one of my sites I am getting lots of duplicate visitors - often…
2 replies
Latest: Nov 28 2016 12:26a

Multiple Manual Goals and Establishing Conversion …

Hi, Before I redesigned my site I had one manual goal that I used f…
0 replies
Latest: Nov 25 2016 7:36p

Simple visitors per month stats

Hi, I need a simple statistic shwing the visitors per every month of the …
1 replies
Latest: Nov 22 2016 9:44a

Uptime monitor not accurate

Hi, I notice the uptime monitor regularly reports downtime when my site …
7 replies
Latest: Nov 19 2016 3:03a

Tagging Question with AdWords and other Ad Platfor…

Hi all, I have a few general questions but let's start with AdWords.…
5 replies
Latest: Nov 11 2016 9:09a

ONLİNE VERİLERİ HK

SAYIN YETKİLİ GÜNLÜK VERİLERİM VERD…
1 replies
Latest: Nov 9 2016 10:08a

How to track goals (outbound link clicks) per …

I have an affiliate site that has outbound affiliate links sprinkled throughout …
1 replies
Latest: Nov 4 2016 2:03a

clicky on my localhost

Hello ,we re not sharing our site yet, just i put the plugin of yors in my w…
4 replies
Latest: Oct 23 2016 8:01a