Forums » Help & Troubleshooting


Post new topic


Did alerts just start working again?

Hadn't seen alerts for a while, sort of forgot about them, then today 21 Feb I s…
0 replies
Latest: Feb 21 2024 5:02a

Idea or best practice about tracking page views an…

I'm using Clicky in an enterprise app. I'm trying to figure out the optimal way …
2 replies
Latest: Feb 9 2024 5:15p

Uncaught ReferenceError: clicky is not defined

I am trying to track an event as part of a jquery handler. My js code, defined …
9 replies
Latest: Feb 5 2024 7:58p

Blocked by Cloudflare when using proxy tracking wi…

So I'm trying to set up proxy tracking in an Azure App Services. I believe I hav…
7 replies
Latest: Feb 2 2024 10:18a

It has been a week since I installed the code usin…

Hello I installed the tracking code using Google Tag Manager and checked stat…
2 replies
Latest: Jan 24 2024 2:45p

Traffic Sources Issues

Hi all, I've got a website with plenty of users arriving via email and the UR…
7 replies
Latest: Jan 24 2024 1:03a

Prevent third-party payment forms from appearing a…

Hi, We have a payment flow requiring we send users to an external domain, tha…
2 replies
Latest: Dec 8 2023 1:47p

Combining results from same name content

New here everyone and thanks in advance for any help. I have website links se…
13 replies
Latest: Nov 13 2023 8:36p

Support Email Bouncing

Hi, We're looking for help with an issue. However, the support email is bounc…
1 replies
Latest: Nov 10 2023 11:11p

Registering Clicky events server-side

I have a desktop application that requests a static file on my web server. I wan…
3 replies
Latest: Sep 25 2023 11:11a

can you track sub directories

My main domain is justforyouproductreview.com and I am building a multiniche sit…
5 replies
Latest: Sep 5 2023 6:20p

How to set up Dynamic Revenue Goal

Hi there, I have create normal goal and I can see once somebody has done a p…
2 replies
Latest: Jul 26 2023 11:56p

Clicky stopped tracking

We've been using Clicky for years. We hit the traffic limit and tracking shut …
2 replies
Latest: Jul 21 2023 7:04a

See in dashboard click.log

I have added the event onclick="clicky.log('myLink','desc')". But I don't know h…
2 replies
Latest: Jul 9 2023 9:23a

Why so many 10 sec sessions?

Hi. Recently started to use Clicky after coming from GA. First of all, the numb…
10 replies
Latest: Jul 6 2023 11:13a

Clicky vs GA metrics

Hi there. I have been using Clicky for 2 months. Since I am not a techie, Cli…
2 replies
Latest: Jun 12 2023 5:36a

Use clicky for tracking email opens

Hi I want to test a very simple tracking on emails. I know I can't embed any …
5 replies
Latest: May 10 2023 12:52p

Where is the Proxy for Nginx?

In the Help docs it says there's an Nginx proxy, but when I go to the tracking c…
3 replies
Latest: May 5 2023 6:14p

what does "log data" mean

hi. i had a quick question about this page and it's copy: https://clicky.com/…
3 replies
Latest: May 4 2023 1:38p

Org listed as 127.0.0.0 - what, and how?

Hiya, I see someone visited my website overnight and made an enquiry but their v…
2 replies
Latest: Apr 23 2023 10:38a

How do I INCLUDE internal traffic

I'm just trying to see if the darn thing works, and there's no way to track my o…
3 replies
Latest: Apr 17 2023 11:58a

iCloud private relay and geolocation

As of yesterday, most Apple devices with the iCloud Private Relay option enabled…
8 replies
Latest: Apr 10 2023 12:20p

All my visitors are suddenly from 'Cloudflare'

Practically overnight from April 9th onwards almost all my visitor results acros…
2 replies
Latest: Apr 10 2023 10:49a

DDoS attack Apr 4

We were offline for about 4 hours on Tue Apr 4, from approximately 8am to 12pm P…
4 replies
Latest: Apr 4 2023 10:13p

What do the green and purple lines under the VISIT…

On the Big Screen, what do the green and purple lines under the VISITORS and ACT…
2 replies
Latest: Mar 18 2023 10:34a

What is "Content" on the Big Screen

What is the first column marked "Content" on the Big Screen? When I look at my …
4 replies
Latest: Mar 16 2023 11:29a

Current/Online visitors difference between Clicky …

Hi, I've been using Clicky for a week or so and so far liking it (trying to swit…
3 replies
Latest: Mar 9 2023 3:49p

Icloud Private Relay

Thus far more than 50% of users show as "Icloud Private Relay". That would mean…
1 replies
Latest: Mar 2 2023 11:58a

Tracking of embeded youtube video in wordpress

Hello, I got a youtube video embeded into a page built using selfhosted wordp…
3 replies
Latest: Mar 2 2023 11:50a

Position of Clicky Widget

Hi - I'm new to Clicky Can you change the position of the clicky widget on your…
5 replies
Latest: Feb 27 2023 3:09p

How soon will tracking start?

I just installed the Wordpress plugin today and activated it. How soon can I sta…
4 replies
Latest: Oct 28 2022 1:06p

Did something change?

Hi all! This week, I noticed a massive drop in my readership and also saw that s…
1 replies
Latest: Oct 27 2022 10:47a

Do I embed clicky code in every page?

Hi Do I need to embed the same clicky code in every webpage or only in the ind…
3 replies
Latest: Sep 12 2022 10:34a

Emails not getting through to Support

Hi I sent an email on Monday to [email protected] and have had no reply. To…
4 replies
Latest: Jul 26 2022 3:18p

Installed code but no tracking

I've done everything required to install tracking but there is no connection. I…
8 replies
Latest: Jul 22 2022 9:39p

Where to insert tracking code on a Joomla! 4 site

Where to insert tracking code on a Joomla! 4 site?
0 replies
Latest: May 10 2022 9:02a

Tracking on Google Sites?

I've searched around and tried everything.. I have my own personal domain bought…
0 replies
Latest: May 6 2022 3:50a

Tracking code duplicate data

I have a website already with tracking code at xxxxxxxxxxxx. com and everythin…
1 replies
Latest: Apr 27 2022 3:35a

All internal links and buttons not working

I am seeing a continuing and prolonged loading icon...that does not go away now …
4 replies
Latest: Apr 6 2022 3:09p

No data from 2021

Hello, I've been using the service for several years but there is no data stored…
1 replies
Latest: Mar 28 2022 5:03a

How can I track reddit ad traffic?

I'm experimenting with reddit ads, they use this extension on the landing url: …
4 replies
Latest: Mar 2 2022 9:38a

Cargo Collective

Hi everyone ! I'm using cargo collective to make a website. I need help, i'm…
1 replies
Latest: Mar 1 2022 9:15p

Referral URLs

Why do some URLs come with the full URL whereas some sources of traffic only com…
1 replies
Latest: Feb 23 2022 1:46a

A flat line for a week?

Hello, since a week I'm having a flat line in my stats, which is not possible be…
3 replies
Latest: Feb 23 2022 1:42a

Outbound links / onClick

Hi, the last update of my MFA Wordress plugin has obfuscated the links to the…
2 replies
Latest: Jan 6 2022 12:48p

Onsite analytics not appearing for 1 site only

Hi, I have about a dozen sites on my Clicky account and the new onsite analyti…
12 replies
Latest: Nov 9 2021 2:22a

db71 emergency maintenance

About 4:30pm PST on Saturday, Nov 6, the MySQL process for db71 started crashing…
6 replies
Latest: Nov 7 2021 11:41p

How does Clicky track clients who are blocking thi…

I had a Safari visitor and I know Safari blocks 3d-party, yet Clicky tracked the…
8 replies
Latest: Jun 24 2021 10:13a

No stats showing for my website

No stats showing for my website. Yet several people I know have visited it but n…
5 replies
Latest: Jun 14 2021 6:38a

Can I change my hostname if changing domain name?

Hey there, I'm switching domains on my website but was hoping to preserve his…
2 replies
Latest: Jun 9 2021 10:15p

Is there Dashboard Design samples to see for Inspi…

Just wondering whether there were sample Dashboard designs for inspiration. I've…
1 replies
Latest: Jun 7 2021 5:36p

Seeing how many uniques from a certain country?

How can I see how many uniques I got from a certain country during a certain tim…
6 replies
Latest: Jun 3 2021 1:49p

If I upgrade...

will you show me my past data beyond 30 days or it's gone forever?
1 replies
Latest: Jun 2 2021 3:20a

Visitors with no action

Hello; I have a website with more and more visitors with no action.…
0 replies
Latest: Jun 1 2021 12:42a

Get a list of top clicked pages from a single traf…

Hi all, I would like to see my top visited pages but only those considered di…
2 replies
Latest: May 30 2021 11:34p

Clicky script flagged as malicious

Our ESET just tagged Clicky code as malicious, we have removed it from our websi…
6 replies
Latest: May 11 2021 10:53a

Is it possible to create a "negative" filter?

Show visitors who use Firefox and are NOT from New York?
0 replies
Latest: Apr 10 2021 3:45p

Filter IPv6?

We can't filter IPv6 IPs?
0 replies
Latest: Apr 10 2021 3:39p

HUGE DIFFERENCE BETWEEN THE SEARCH CONSOLE STATIST…

I noticed there is an huge difference between the Click of the SEARC…
3 replies
Latest: Apr 9 2021 2:20p

How can I make Clicky show full Referral URL inste…

thanks
6 replies
Latest: Apr 7 2021 11:29a

Goals Stopped Working

After removing the clicky plugin, and switching to just using the tracking code …
2 replies
Latest: Mar 25 2021 10:03a

Page Insights: Reduce the Impact of Third Party Co…

Hello! I'm digging into performance and trying to speed my sites up. Page speed…
10 replies
Latest: Mar 14 2021 10:21a

Page Name vs. URL

I recently shut down my old Wordpress website and opened a new one on WIX. On th…
1 replies
Latest: Mar 13 2021 6:30a

image access not being tracked

Hi I've linked to an image on my site in an excel spreadsheet. When the user …
3 replies
Latest: Mar 6 2021 12:35a

Cargo Collective

Hi I recently set up a cargo website at http://www.amonle.com As…
3 replies
Latest: Mar 3 2021 7:52a

Upgraded to Pro Platinum - Pre-approved payments q…

My previous was clicky pro but since i am constantly having traffic overload tha…
4 replies
Latest: Mar 2 2021 5:18a

Can I use clicky.log() on a free account?

Hi, The documentation is not so clear: can I use clicky.log() to log JS actio…
2 replies
Latest: Feb 25 2021 4:27p

Possible to disable pinging for one page?

I would like to selectively disable pinging for one page of my site. It heavily…
4 replies
Latest: May 4 2017 6:27a

Goal cost column on reports and dashboard

I set up a goal and can see my revenue, but I don't see the cost figure anyw…
2 replies
Latest: Apr 24 2017 12:27p

Bing ads.

Hey guys. If somebody knows what should be a BING ads equivalent to …
6 replies
Latest: Apr 23 2017 5:18a

Grouping Page Visits for Reporting

Hi all, My name is Mike and I have a white label account that I use…
1 replies
Latest: Apr 20 2017 2:54p

Error online now witgets Tally

Hello, I use the Tally witgets and on online now I still have only one vi…
1 replies
Latest: Apr 15 2017 8:30a

No longer Tracking

My 2 WordPress sites stopped tracking 3 days ago for no apparent reason. The cod…
6 replies
Latest: Apr 14 2017 7:50p

Identify 404 pages

I'm trying to work out a way to identify pages that are getting a 404 error wh…
5 replies
Latest: Apr 14 2017 7:31p

Get visitors-list filtered by 1 uid shows no info

Hello I was unable to find answer on my question. I want t…
0 replies
Latest: Apr 14 2017 6:42a

1 action 10 seconds visits

Hi! I know that there has been posts about that topic before but they ar…
11 replies
Latest: Apr 4 2017 11:33a

Leverage Browser Caching clicks script

We are looking at ways to optimize the performance/loading of our site. One of…
3 replies
Latest: Apr 1 2017 5:15a

Devices

Ive been tracking a individual who's been clicking my google ads for the past …
0 replies
Latest: Mar 26 2017 8:16a

Wrong sub domain reporing

Weird live/Staging cross links problem Hi maybe someone can help. W…
0 replies
Latest: Mar 25 2017 3:49p

Is it just me or everyone else?

I can't figure out whats wrong. if its my server or clickys. See screenshot ht…
11 replies
Latest: Mar 24 2017 11:20p

Bounce Rates and Premium/Free Plans

Hi there, I downgraded from Premium to Free a few days ago.…
0 replies
Latest: Mar 24 2017 11:57a

Clicky script flagged as malicious

Hello, I’ve been trying to add a clicky (clicky.com) script into a…
0 replies
Latest: Mar 23 2017 8:45p

Custom Alerts

Hi there, Love Clicky btw. I have a small question.…
9 replies
Latest: Mar 22 2017 4:51p

Clicky being blocked by Firefox v52 by default.

I just noticed that Firefox v52 is now blocking tracking by default. …
1 replies
Latest: Mar 17 2017 1:10p

Not tracking all visitors

I have added the tracking code on https://www.lastanswers.com but less tha…
7 replies
Latest: Mar 17 2017 8:23a

How to NOT track my own IP?

Hi there, Whenever I visitor my own site, clicky track me. What s…
3 replies
Latest: Mar 14 2017 12:35a

jQuery Mobile plugin not loaded with HTTPS!

Hello, i have a simple jQuery Mobile app using latest stable version 1.4.5 and…
1 replies
Latest: Mar 9 2017 11:44a

Tag limits based on plans?

2 Questions: Is it possible to increase 2000 tag limit? Is there p…
1 replies
Latest: Mar 4 2017 1:45p

Is it possible to see the companies name?

Hi! I've just upgraded my clicky account to the premium formula b…
7 replies
Latest: Feb 28 2017 6:41a

SE Spiders

I have been getting various hits from these ip's: 204.79.180.178…
5 replies
Latest: Feb 27 2017 2:45a

Clicky on every page?

I installed Clicky on my home page and is getting some traffic. So is…
8 replies
Latest: Feb 26 2017 2:24a

multiple split tests

Is it possible to have multiple split tests in a same page to test different cha…
0 replies
Latest: Feb 22 2017 9:10p

How can I stop logging my visits?

How can I keep my visits from showing up? Is there a way to block my IP…
8 replies
Latest: Feb 21 2017 6:10a

Bounce Rate shot through roof

Hi, firstly, Love this plugin. Thanks for it! Had begun with Cl…
4 replies
Latest: Feb 16 2017 1:17a

Yandex issues

Hi, I'm experiencing many Yandex referrers on almost all of my si…
4 replies
Latest: Feb 14 2017 2:08a

Expand button for Actions

Hi, the Expand button for Actions has disappeared from my dashboard. Is it bec…
0 replies
Latest: Feb 9 2017 11:49a

amp analytics didn't work well

amp analytics didn't work well. Please check.
0 replies
Latest: Feb 8 2017 5:23p

Duplicate actions when using clicky.log()

I'm using clicky.log() to capture clicks on a few different iframes on the…
2 replies
Latest: Feb 7 2017 2:05p

Goal tracking on Squarespace Forms

I built my site using Squarespace, and I'm using Clicky for analytics.…
0 replies
Latest: Feb 7 2017 1:30p

Drill down into goals data

Is there a way to learn more about Completed Goals? Let's say I h…
0 replies
Latest: Jan 31 2017 9:49a