Forums » Help & Troubleshooting

Post new topic Integration

I want to track visitors on my NON-embedded (standalone) forms built with Fo...
0 replies
Latest: Feb 12 2016 6:22pm

Clicky Email Styling

How can we style our emails so they don't look so stretched out? We want to ...
0 replies
Latest: Feb 12 2016 3:40pm

Large traffic drops

I track 8 sites via clicky, 2 were affected by the ongoing db issues and I cur...
17 replies
Latest: Feb 12 2016 3:08pm

db46/49/52 backups being restored

Today (Feb 8) we had a complete RAID failure on the hardware that hosts data...
43 replies
Latest: Feb 12 2016 8:26am

Dashy Widget not showing

Hi, Noticed the dashy widget not showing, and for that same site ...
6 replies
Latest: Feb 10 2016 1:15pm

Still on Basic after upgrade

Our account was set to Basic because the card associated with was expired, but...
0 replies
Latest: Feb 10 2016 11:54am

Tracking code

Hey I installed the tracking code on my website. But when I visit my ...
3 replies
Latest: Feb 10 2016 8:39am

No traffic / no stats

I recently installed Clicky and so far (2 days) jetpack records 9 visitors...
3 replies
Latest: Feb 8 2016 3:28am

0 reports

I am on db63 and am getting nothing from clicky whatsoever even the heatmap tool...
3 replies
Latest: Feb 5 2016 3:22pm

Referreral Spam Filvers? Everr???

I'm being plagued by referral spam and it seems Clicky has still not enabled u...
3 replies
Latest: Jan 29 2016 10:40am

Importing another account on my premium account

Hi I had two Clicky accounts for two separate websites for several ye...
1 replies
Latest: Jan 25 2016 6:41am

Discrepancy between visits reported in Clicky and ...

If I get a number of page impressions in adsense but only a couple of visitors i...
1 replies
Latest: Jan 17 2016 5:36pm

Tracking Revenue by Referrer Type?

Hello, Is there any way that the following can be done...
0 replies
Latest: Jan 14 2016 12:17pm

Why is there a P tag within the NOSCRIPT tag in th...

It naturally renders the said block element in the page when javascript is disab...
5 replies
Latest: Jan 11 2016 10:48pm

Switching Google Analytics Views

Hi Community, I am hoping this is an easy question, "How do I c...
2 replies
Latest: Jan 11 2016 2:28pm

goal tracking with meta redirects

Hi, on my sites, I use html redirects to mask affiliate links...
2 replies
Latest: Jan 11 2016 6:42am

Clicky for Opencart?

Hello, Could someone please explain if I can use clicky on my...
5 replies
Latest: Jan 8 2016 1:20am

Cannot monitor page access (except root page ...

Cannot monitor page access. I am sure embedded code in every page. But unde...
2 replies
Latest: Jan 6 2016 10:11am

Getting Local Search Through POST

Hi I'm using a page made on CodeIgniter I would love to know if th...
4 replies
Latest: Jan 5 2016 11:41pm

Import Data From Google Analytics?

Hi, is there a way to import my data of 3 years from Google Analyti...
8 replies
Latest: Jan 4 2016 3:05am

Some visitors download index.html BUT No GRAPHICS....

My home page index.html file is often downloaded, but with no graphics. Index....
2 replies
Latest: Dec 29 2015 9:31pm

How To Track 404 Not Found Errors With Clicky?

I want to track / know when a user gets a 404 error using Clicky. H...
2 replies
Latest: Dec 18 2015 8:04am

Tons of Referer Spam Lately (Brazil Especially...

Has anyone else noticed tons of referer spam lately? The one I've noticed th...
22 replies
Latest: Dec 18 2015 2:12am

GetClicky and Mailchimp - Tracking clicks from ema...

Hi, I'm having a bit of trouble understanding how to setup GetCli...
6 replies
Latest: Dec 15 2015 5:46am

Search words not showing

I now see strings of characters in the Search words eg 0_135199ec50-a...
0 replies
Latest: Dec 12 2015 1:20pm

Search words not showing

I now see strings of characters in the Search words eg 0_135199ec50-a...
0 replies
Latest: Dec 12 2015 1:20pm

Split Testing Traffic Doesn't Add Up

Hello Clicky Family We use VWO for split testing. I'm ju...
0 replies
Latest: Dec 11 2015 7:49am

Can't find actual tracking code

I need to find the actual code to remove the badge.gif that appears on the site....
0 replies
Latest: Dec 9 2015 1:17pm

Add goals to widget

anyone know how to add "goals" to a clicky widget?
1 replies
Latest: Dec 7 2015 5:24pm

Adding Clicky Analytics to Square Space.

I followed this exactly, but when testing, I get the error in the clicky das...
2 replies
Latest: Dec 7 2015 10:23am

Large discrepancy between Google Adwords and getcl...

Hi, I've noticed that adwords reports on average 15 to 20% more...
3 replies
Latest: Dec 7 2015 9:29am

Track Incoming Links from a Subdomain

We launched "" a few months ago, and I wanted to know ho...
5 replies
Latest: Dec 7 2015 7:40am

Campaigns not working on 1 site

Hi, I am running several ppc campaigns and on most of my websites t...
3 replies
Latest: Dec 2 2015 6:22am

Bounce rate list

Is it possible to see a list of all the page bounce rates so we can identify tho...
3 replies
Latest: Nov 29 2015 3:43pm

Uptime monitor not accurate

Hi, I notice the uptime monitor regularly reports downtime when my site ...
5 replies
Latest: Nov 26 2015 12pm

Check if Someone Copies Page Including Tracking Co...

Every so often, some copies an entire page from our website and posts in on th...
2 replies
Latest: Nov 24 2015 6:47am

tracking ad impressions, no javascript allowed ...

I use clicky for doing all tracking of our sites, and was thinking it would be...
1 replies
Latest: Nov 22 2015 2:42pm

Images broken on Click Dashboard

For about a month, all the images on click have been broken/not loaded for m...
0 replies
Latest: Nov 21 2015 6:11am

Split testing numbers don't seem right

I've been using the split testing feature quite a bit lately with Clicky and t...
1 replies
Latest: Nov 19 2015 8:18am

PPC click protection

I bought Clicky to protect our PPC ads from competitors eating our budgets. We...
3 replies
Latest: Nov 17 2015 4:53pm

Add CPC / Traffic cost to Campaign

Hi, Is it possible to add a cost per visitor to a certain campaign...
1 replies
Latest: Nov 16 2015 2:59pm

Script error in IE

I am seeing a lot of script errors in IE caused by Clicky Analytics....
2 replies
Latest: Nov 16 2015 10:31am

How to Determine How Many Users Have Ad Blockers...

Does Clicky track how many users to a given site have ad blockers enabled? Jus...
2 replies
Latest: Nov 14 2015 6:43pm

Advertising visits appearing other categories

Hi I run ads on Google and Facebook. Clicky is picking these up as pa...
3 replies
Latest: Nov 6 2015 3:08pm

Hash-based utm campaign tags is not registered cor...

For a long time we've used hash-based dynamic campaign tags, eg. /path/t...
7 replies
Latest: Nov 5 2015 11:09am

Reporting time is off?

Today I noticed 2 hours difference in time reporting for my visitors. I'm on G...
1 replies
Latest: Nov 1 2015 1:40am

Custom Campaigns with ? not working

I used to track all of my traffic from Instagram by using /?ig for example w...
6 replies
Latest: Oct 28 2015 6:48pm

Show IP address in list of visitors

Hi, Is there a way to show the ip addresses in the list of visitors...
2 replies
Latest: Oct 26 2015 4:57pm

Age of visitors

I have been searching - but can not find an option to see the age of the visitor...
3 replies
Latest: Oct 23 2015 4:37pm

What happened to Goal stats on the frontpage?

Looking over my sites I on the frontpage under today and under each site, I ca...
12 replies
Latest: Oct 22 2015 8:45pm

How are Traffic sources categorized?

When looking at the Traffic sources section, I understand that Clicky looks at...
1 replies
Latest: Oct 22 2015 10:23am

only Middle East and UAE click my site

I see clicks on my site comes only from Middle East, ...
1 replies
Latest: Oct 15 2015 11:55am

Adwords repeat click from same ip

I want to ha have a list of visitors that have revisited my page thru google adw...
5 replies
Latest: Oct 14 2015 5:16am

500 - Internal Server Error

Hi I've installed Clicky for WordPress okay but when I go to Settings > Clic...
7 replies
Latest: Oct 10 2015 6:32pm

the heat map is not seen

I'm paying the pro plan and not showing me the heat map, what should I do?
3 replies
Latest: Oct 5 2015 7:03pm

PayPal in context iframe

Anybody know how to create a payment goal when using PayPal iframe incontext met...
0 replies
Latest: Oct 1 2015 4:17pm

Can’t log in

I can’t log in! I used a username and password combination ...
0 replies
Latest: Sep 29 2015 6:25am

Hugh increase in single visits

One of my sites has a fairly consistent traffic rate of around 12 uniques per da...
8 replies
Latest: Sep 28 2015 11:02am

Stats Are Wrong

For The Last 15 minutes the number of people on my site is completely off by abo...
21 replies
Latest: Sep 28 2015 9:55am

Tagging Question with AdWords and other Ad Platfor...

Hi all, I have a few general questions but let's start with AdWords....
4 replies
Latest: Sep 24 2015 1:43pm

Getting Clicky to work on Wix.

I've put the tracking code into a HTML box in the footer of my site. I am gett...
0 replies
Latest: Sep 23 2015 5:30pm

DIV tags

I have a single page design - but would like to track the specific portfolio cas...
1 replies
Latest: Sep 22 2015 1:02am

password protectet site (htacess, htpasswd)

hi there, is it possible to track from a password protected website...
1 replies
Latest: Sep 22 2015 12:38am

Dynamic campaigns - UTM - not working

Hi there, please, could you have a look into dynamic campaigns - ...
2 replies
Latest: Sep 21 2015 8:52am

Spam sites

I there a way to block all these referrer sites from China and Indonesia etc?
10 replies
Latest: Sep 20 2015 12:31pm

Track dynamically loaded youTube videos (loaded ...

Hi, I have a wordpress site and I am using the "Clicky Analytics...
0 replies
Latest: Sep 18 2015 6:33pm

Tracking Wordpress Registrations

Hey, I'm trying to get Clicky to track registrations on my wordpr...
5 replies
Latest: Sep 15 2015 12:37pm


Everything has been working fine for months and two days ago I sent a message to...
1 replies
Latest: Sep 14 2015 1:35pm

Events CSV: more than 1000 rows?

We're trying to download all the events from a 90 day period and it seems that...
2 replies
Latest: Sep 12 2015 3:16pm

No Tracking of Clicky At All After Installing Code

I have copied and pasted the tracking code into my Keller Williams site and have...
3 replies
Latest: Sep 11 2015 4:48pm

Users with account

Hello; I want to share one of my website whith someone. But I ...
1 replies
Latest: Sep 8 2015 5:40pm


How can I change my username? Who can I email?
2 replies
Latest: Sep 8 2015 5:38am

Tracking IMage delaying page loading by 4-5 second...

I'm using tracking image method of getting stats on some pages. It...
2 replies
Latest: Sep 7 2015 10:29pm

view activity by user name

hello, is there an option to view activities by a user name? for exampl...
1 replies
Latest: Sep 3 2015 5:40am

Implications of using Google Analytics and Clicky ...

Are there any known issues with running both Google Analytics and clicky on the ...
5 replies
Latest: Sep 2 2015 11:46pm

Clicky Widget not working for Safari on Mac

The logged in widget does not appear on website when on Mac and on Safari
3 replies
Latest: Aug 28 2015 9:38am

Traffic Lower than Google Anytalics

I noticed since the August issue with the server, that my site numbers have be...
8 replies
Latest: Aug 25 2015 10:43am

Is this normal?

I can get a lot more information from awstats than from clicky. For instance...
0 replies
Latest: Aug 23 2015 2:43pm

display resolution is displayed incorrectly by cli...

2560x1440 resolution is displayed as 2048x1152 by clicky.
2 replies
Latest: Aug 23 2015 5:44am

People Come, They Buy, They Go, And Sometime...

It happens only rarely, but we'll get people come to the site, go to our o...
3 replies
Latest: Aug 21 2015 4:30am

feedburner all feeds shown in clicky, with feedb...

feedburner counts very nice, so i want to integrate the stats in clicky. is th...
2 replies
Latest: Aug 19 2015 3:17pm

Tracking Internal Website

Is it possible to use Clicky to track an internal website with no hostname...
1 replies
Latest: Aug 19 2015 8:46am

Visitors vs Unique visitors

Hello, I am trying to visualize the total visitors but it seems that clic...
1 replies
Latest: Aug 17 2015 12:16pm


Tracking organisations is SO cool. However, in my organisations rep...
27 replies
Latest: Aug 17 2015 9:39am

Spy shows detail but nothing in Overview

Hi all, I have my tracking code verified to be working. I am seeing...
0 replies
Latest: Aug 14 2015 1:14pm

Spy Map always showing

Since Spy went XL, every time I refer to the spy page, the map is showing. I...
6 replies
Latest: Aug 11 2015 7:50pm


Can anyone enlighten me on the significance of ?ckattempt=1 (and occasiona...
5 replies
Latest: Aug 11 2015 5:02pm

meteor js

Hi, I made the same post to developers forum but this seems more ac...
1 replies
Latest: Aug 9 2015 6:49pm

Zero Visitors, 100 Online Visitors

I got online visitor counted, but visitors shows zero. As the time goes by, ...
1 replies
Latest: Aug 2 2015 4:05am

Getting Alerts for the Removed Emails

Hi, I have removed one email from the alerts, but still am gettin...
0 replies
Latest: Jul 31 2015 5:54am

Clicky Dashboard Blank

All has been well with Clicky for months. Today both PC's stopped displa...
13 replies
Latest: Jul 16 2015 10:12am

Can I exclude my browser's usage of my website i...

Hi, Is there some method of excluding my own clicking round checkin...
2 replies
Latest: Jul 14 2015 1:45pm

Click count disparity vs. AdWords

Ever since Google began to automatically convert my landing page URLs, Clicky ...
6 replies
Latest: Jul 14 2015 7:35am

How to track outbound links?

Hi, I already add to all outbound links the class clicky_log_outbo...
2 replies
Latest: Jul 11 2015 5:38am

Installed Clicky. No visits.

The site says that my code is installed ( I used Yoast's clicky plugin in Wo...
6 replies
Latest: Jul 7 2015 11:30am

Google Analytics spam referrers not in Clicky!

I have a lot of spam referrers showing up in my GA reports, it drives me crazy...
3 replies
Latest: Jul 5 2015 11:01pm

Campaigns, Goals and Visitors not all being trac...

Since I added SSL to my site it seems the tracking is a little off. Not all visi...
3 replies
Latest: Jul 1 2015 6:29pm

Custom Alerts

Hi there, Love Clicky btw. I have a small question....
8 replies
Latest: Jun 27 2015 6:10pm

Lost all formatting

My graphs on the main page were looking funny so I cleared the cache and now the...
3 replies
Latest: Jun 27 2015 12:39pm

Help Tracking Accross Multiple Domains - iphone Br...

Hey we are trying to track across multiple domains and have it maintain a sessio...
0 replies
Latest: Jun 24 2015 2:33pm