Hash-based utm campaign tags is not registered correctly

For a long time we've used hash-based dynamic campaign tags, eg. /path/to/page#utm_source=email&utm_campaign=newsletter

But a few days ago, the visitors is no longer marked under campaign, but as direct traffic.

Has there been any change to the clicky tracking script?

If I open the developer console in the browser, and use one of these links, the utm params is added to the the path, when the tracking script calls in.clicky.com (eg. /path/to/page?utm_source=email&utm_campaign=newsletter)

Okay, seems like they are actually added as campaign, but on the dashboard, they are not counted towards campaigns under traffic sources, but if I click the campaigns tab, they are all listed.

It must be some newly introduced bug to the dashboard.

Thanks, I'll look into this today. There were some major changes to traffic processing recently with our "filters" update (see our blog), this bug must have popped up in there.

Ok did some testing, still works on my end. I see in your example UTM params, you have "utm_source=email". Is that the string you're actually using? We did make a few tweaks so that we do change the referrer type to "email" if utm_source=email, and if it equals "facebook" or "twitter" then we set it to "social media", and otherwise, we set it to advertising. These tweaks were done by request from another customer a while back, since I was messing with that code I decided to go ahead and make those changes as well. Since we can only apply one category to each visitor, this does remove these particular ones from "advertising".

No, that was just an example - but, I think the change you made was wrong. It should NOT be based on source, but on medium, eg. "utm_medium=email", or "utm_medium=facebook"...

The traffic ends in "direct" (but I can also find it under "campaign"). I like that it is added to "email" or "social.." based on UTM param, but the correct value to look at would be utm_medium and not utm_source !

We do it for both utm_medium and utm_source, I just left that out since I didn't think it was relevant based on your example. Some people use these interchangeably so that's why we check both.

Then there is clearly something broken in your code :)

Our traffic is registered correctly under "Campaign", with medium=email, but on the dashboard under traffic sources it is counted towards "Direct".
We also have traffic with source=facebook, but it seems to be counted towards "Links".

I, too, am seeing issues as it relates to campaigns, advertising traffic and advertising traffic being counted toward another category.

The Advertising traffic total for October for my site is 103,000 and change. The Campaigns traffic total for October is 126,000+. Wouldn't Campaign traffic be included in Advertising traffic? Instead, thousands of Campaign traffic is being counted as Links.

I sent in a question with more detail to [email protected]

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