You should notify people before you charge their account.It would be nice if you notified people that their subscription will soon re-new.
It might save someone (like me) some inconvenience.
Posted Thu Sep 3 2015 8:25pm by brents1
Clicky have always sent an automated reminder 7 days before subscription renewal.
You should look in your Spam folder for a message from firstname.lastname@example.org with a subject "Clicky renewal in 7 days".
Posted Fri Sep 4 2015 10:15am by drkskwlkr
Not that I can find. I have always gotten clicky emails, just like the one that notified me of your reply today.
Posted Fri Sep 4 2015 12:18pm by brents1
@brents1, sorry if you didn't get it but yes we do send out an email to all customers 7 days before annual renewals. For monthly renewals, we don't send out reminders since it's assumed not to be unexpected. We BCC ourselves on a random 10% sample of every email we send out and I did just verify that the renewal emails were still being sent out as of yesterday so one should have definitely been sent to you.
If you'd like a refund, please send in an email.
Posted Fri Sep 4 2015 8:19pm by Your Friendly Clicky Admin
You must be logged in to your account to post!