You should notify people before you charge their account.

It would be nice if you notified people that their subscription will soon re-new.

It might save someone (like me) some inconvenience.

Clicky have always sent an automated reminder 7 days before subscription renewal.

You should look in your Spam folder for a message from [email protected] with a subject "Clicky renewal in 7 days".

Ivan Arnaudov

Not that I can find. I have always gotten clicky emails, just like the one that notified me of your reply today.

@brents1, sorry if you didn't get it but yes we do send out an email to all customers 7 days before annual renewals. For monthly renewals, we don't send out reminders since it's assumed not to be unexpected. We BCC ourselves on a random 10% sample of every email we send out and I did just verify that the renewal emails were still being sent out as of yesterday so one should have definitely been sent to you.

If you'd like a refund, please send in an email.

https://clicky.com/contact