Is it possible to see the companies name?

Hi!

I've just upgraded my clicky account to the premium formula but when I look at "Organizations", I only see the IP addresses or operators but i can't have the companies name. Does this option exist? How can I do it please?

Thank you.

Is this on previous or new entries coming in? For good measure can try replacing your tracking code.

Actually it's on both!
I have no idea how to fix this.

Try re-installing the tracking code. Don't think it would do anything but one more step before checking with Clicky that your account was upgraded.

It doesn't always let you see the organization even with an upgraded account. It depends on how that org's server was set up. Sometimes it will only show as Comcast Business, Centurylink rather than BusinessXYZ.

Okey, I'll try!

Thank you.

Hi,

I've tried what you told me and unfortunately it didn't change anything.
I wanted to know: is it possible to go back to the free acount and to have a refund?

account*