Forums » General discussion



No Reply From Support - 7 days

Is the support email being read?, as I have paid and have no service.


Sent an email on the 3rd of Jan and another on 6th of Jan.

Posted Sat Jan 8 2022 9:29p by barang9***


Your question is probably answered here.

https://clicky.com/help/faq/common

Posted Sun Jan 9 2022 10:25p by gladiu***


Unfortunately it isn't.

And I still haven't had a reply from them.

Posted Sun Jan 9 2022 11:32p by barang9***


If tracking isn't working, your answer is probably at the link below. If not, well, you haven't given enough information for anyone to help you.

https://clicky.com/help/faq/tracking

Posted Mon Jan 10 2022 4:02p by gladiu***


Thanks, but I'm writing here so support will answer my email. Is this normal? - it's the 11th today and I sent a support request on the 3rd.

Can someone from clicky support please get back to me.

Posted Mon Jan 10 2022 4:08p by barang9***


You posted in "General Discussion," not "Help & Troubleshooting," Einstein.

Posted Wed Jan 12 2022 8:39p by gladiu***


His emails were hitting our spam filter.

Posted Fri Jan 14 2022 12:11p by Your Friendly Clicky Admin


Yes, there was a problem with the deliverability of the emails. Anyone reading this in the same situation, try sending from another email. Thank you support for dealing with my issue.

Posted Fri Jan 14 2022 6:02p by barang9***


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